IT Support Analyst - Laboratory Operations and Digital Solutions

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary:

$115,000.00 - $158,500.00

Location:

Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Applied Materials is seeking an experienced IT Support Analyst to support business-critical laboratory operations systems and digital solutions used across global engineering, research, and manufacturing labs. This role will partner with business stakeholders, laboratory teams, and IT organizations to support application enhancements, process improvements, user onboarding, and operational support.

The position will also provide technical coordination and support for laboratory mobility solutions, including tablets, mobile devices, barcode technologies, printers, and other peripherals that enable efficient laboratory operations. The successful candidate will work across multiple sites and regions, ensuring solutions meet business requirements and support standardized processes across the enterprise.

Key Responsibilities

Laboratory Operations Support

• Support solutions used for asset tracking, operational workflows, resource scheduling, and laboratory activities.
• Work closely with laboratory personnel to improve operational efficiency.
• Identify and implement process automation opportunities.
• Coordinate onboarding of new laboratories, users, and operational workflows.

Mobility & Peripheral Device Support

• Provide functional coordination for mobile device solutions used in labs.
• Support tablet-based workflows and business processes.
• Coordinate printer onboarding, configuration, and troubleshooting activities.
• Collaborate with infrastructure and endpoint teams to ensure device readiness.
• Assist with adoption of new technologies supporting laboratory operations.

Stakeholder Engagement

• Act as a liaison between business users, product owners, and technical teams.
• Conduct requirement workshops and process reviews.
• Develop process documentation, training materials, and knowledge articles.
• Support change management and end-user adoption initiatives.

Equipment Automation & Systems Integration Support

• Support laboratory equipment automation solutions and operational technology workflows used across engineering and R&D environments.
• Partner with laboratory, engineering, and IT teams to analyze automation-related business processes and system requirements.
• Coordinate functional support for equipment-to-application integrations and automated data collection processes.
• Assist in troubleshooting automation workflow issues and coordinate resolution with development, engineering, and infrastructure teams.
• Support onboarding of new laboratory equipment, automation-enabled workflows, and associated business processes.
• Participate in testing and validation of automation-related system enhancements and integrations.
• Maintain documentation for laboratory automation processes, interfaces, and operating procedures.

Laboratory Security & Compliance Support

• Support laboratory application security processes, user access management, and role-based access controls.
• Coordinate user provisioning, access reviews, and access request fulfillment activities.
• Partner with cybersecurity, infrastructure, and business teams to ensure laboratory systems comply with corporate security standards.
• Assist with audit readiness activities, security documentation, and compliance reviews.
• Support implementation and adoption of security controls for laboratory applications, mobile devices, and connected equipment.
• Coordinate remediation of security findings, vulnerabilities, and compliance-related action items.
• Promote security best practices and user awareness across laboratory environments.

Global Operational Support

• Support business users across multiple locations, regions, and time zones.
• Participate in issue triage, problem management, and operational reviews.
• Monitor application support trends and recommend improvements.
• Support critical business operations and escalation management processes.

Required Qualifications

• Bachelor's degree in Information Systems, Business, Engineering, Computer Science, or related discipline.
• 5+ years of experience as a Functional Analyst, Business Analyst, or Application Analyst.
• Experience supporting enterprise business applications and operational systems.
• Strong analytical and problem-solving skills.
• Experience gathering and documenting business requirements.
• Excellent communication and stakeholder management skills.
• Experience working with global teams and cross-functional organizations.

Preferred Qualifications

• Experience supporting manufacturing, engineering, laboratory, or operational technology environments.
• Experience with asset management, workflow management, inventory tracking, or operations systems.
• Knowledge of mobile device solutions, printers, barcode technologies, and peripheral integrations.
• Experience with Agile methodologies and Jira.
• Familiarity with enterprise integrations involving ERP, asset management, or operational systems.
• Experience supporting geographically distributed business operations.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.