Senior Manager, Technical Quality Engineering & AI Adoption

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You will be joining CIBC’s Commercial and Corporate Banking Technology & Capital Markets Technology Team, providing leadership for QA deliverables on large, complex programs and projects that support CIBC’s digital transformation, modernization, and AI integration strategies. This role leverages professional expertise in leading and strategizing functional, automated, and AI-driven testing within the Commercial QA team, managing offshore deliverables, and overseeing project stakeholder communications. You will collaborate with developers, product managers, and other stakeholders to understand requirements and ensure comprehensive test coverage. Key responsibilities include analyzing test results, identifying defects, and partnering with development teams to resolve issues. You will ensure adherence to quality standards, best practices, and industry regulations throughout the testing process, while continuously improving testing processes, tools, and techniques—including AI-powered solutions—to enhance efficiency and effectiveness.

The role involves close collaboration with Executives, Technology teams, Business partners, and external vendors to assess business needs and apply appropriate testing methodologies. Our teams are responsible for business systems analysis, application design and development, project management, quality assurance, compliance, governance, and innovative AI-driven solutions. We drive business growth and operational excellence by delivering robust, scalable technology platforms and leveraging advanced analytics and artificial intelligence to transform banking and capital markets.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

• Decision Making and Critical Thinking: Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks, and perspectives when solving problems.

• Technology Expertise: Ability to assess and recommend the right QA Automation and AI tools, processes, and frameworks best suited for in-scope projects. Demonstrate expertise in test automation framework development for mobile, desktop, mainframe-based, and AI-powered applications.

• AI Skills: Experience with AI-driven testing tools, frameworks, and analytics. Ability to leverage machine learning and data science techniques to optimize testing processes, defect prediction, and quality assurance.

• Leadership Skills: Offer guidance and support. Provide strategic, informed recommendations to senior management, and stay up to date on current technology and AI trends. Share knowledge and collaborate to develop effective solutions to problems and Relationship Management: Work closely with project teams, executives, stakeholders, and business partners to develop and implement high-quality solutions that meet or exceed business and client expectations.

Who You Are

• You can demonstrate experience with: Minimum 15 years of relevant experience as a senior consultant in Quality Engineering within the Banking, Financial Services, and Capital Markets domain. Extensive knowledge of testing processes, with proven experience collaborating with Business Analysts and Developers to validate requirements and integrate them into test strategies, plans, cases, and automation scripts. Expertise in Quality Engineering for products developed using both Agile and Waterfall methodologies. Demonstrated participation in test strategy development, estimation, and planning discussions. Skilled in interpreting Requirement Specification documents and developing comprehensive Test Plans and Test Cases for software development testing, automation, process improvement, and AI-driven quality assurance. Proficient in defining and executing automation, testing, and QA processes from smoke testing through to final acceptance, including the development and implementation of automation and AI strategies in collaboration with external teams. Strong experience with various testing approaches, tools, and techniques, and a track record of working constructively and collaboratively with diverse teams. Proven experience as a Test Manager or in a similar leadership role in software testing. Robust technical background with proficiency in SQL, mainframe, web applications, and AI technologies. Hands-on experience with automation testing tools and programming languages such as Selenium, Java, and Python; familiarity with AI frameworks like TensorFlow and PyTorch is an asset. Experience in designing and executing test strategies, plans, and cases for complex software and AI projects. Excellent leadership, communication, and collaboration skills. Strong understanding of the software development lifecycle (SDLC), Agile methodologies, and CI/CD practices. Superior analytical and problem-solving abilities. Professional certifications in software testing (e.g., ISTQB, CSTE) and AI (e.g., machine learning courses, AI certifications) are considered an asset. Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (Master’s degree preferred).

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends in the Quality Engineering and AI space.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• Values matter to you. You bring your real self to work and you live our values—trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 11th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Methodology, Analytical Thinking, Artificial Intelligence (AI), Automation, Business Systems, Client Service, Emerging Technologies, Infrastructure Management (IM), Innovation, Mitigated Risks, Process Improvements, Technical Leadership, Test Environments, Vendor Management