Manager, Project Management - Enterprise Service and Risk

Manager, Project Management - Enterprise Service and Risk

Do you love creating structure out of ambiguity, solving complex business problems, and finding new ways to help teams operate at their best? Do you enjoy connecting people, priorities, and information to help leaders make better decisions and organizations deliver on their commitments? At Capital One, you’ll be part of a big group of makers, breakers, doers, and disruptors who love to solve real problems and meet real customer needs.

We are seeking a Project Manager to join a newly established product team supporting Enterprise Services Management and risk organizations. You will join a team focused on connecting strategy to execution, establishing effective ways of working, and ensuring leaders and teams have the information, processes, and support they need to succeed.

In this role, you will help build the systems and operating rhythms that enable a new organization to thrive. You will work closely with senior leaders and cross-functional partners to manage critical commitments, establish and improve processes, develop clear and compelling communications, and tackle high-priority problems as they emerge. You will operate in whitespace, bringing structure to ambiguity while helping create a collaborative, connected team culture.

A successful candidate will be expected to understand the broader business context, anticipate what is needed next, develop creative solutions to new problems, and translate complex information into clear recommendations and actions. You should be equally comfortable thinking strategically with leaders and rolling up your sleeves to ensure the details get done.

General Responsibilities:

Organizational Planning & Execution: Translate organizational priorities and requirements into actionable plans, milestones, and operating rhythms. Establish mechanisms to track commitments and ensure leaders have visibility into progress, upcoming requirements, and areas requiring attention.

Reporting & Governance: Coordinate critical enterprise and regulatory reporting requirements, creating structure and accountability around deadlines, dependencies, and deliverables. Develop mechanisms that enable the organization to consistently meet requirements while minimizing unnecessary complexity for teams.

Executive Visibility: Develop concise, decision-oriented updates that provide senior leaders with a clear understanding of organizational priorities, progress, emerging issues, upcoming commitments, and areas requiring leadership intervention.

Strategic Thought Partnership: Serve as a strategic and tactical thought partner to leaders and cross-functional teams. Anticipate needs, identify gaps and opportunities, and develop creative solutions that help the organization operate more effectively.

Cross-Functional Connectivity: Build strong relationships across Enterprise Services Management, Risk, and partner organizations. Identify connections, dependencies, and competing priorities across teams and help drive alignment and shared understanding.

Communications & Engagement: Develop clear, compelling internal communications that connect associates to organizational priorities, decisions, and progress. Partner with leaders to ensure communications are timely, audience-appropriate, and drive understanding and action.

Team Effectiveness & Culture: Help establish the practices, forums, and ways of working that build a connected and effective organization. Create opportunities for collaboration, engagement, recognition, and shared identity, helping foster a culture associates are excited and proud to be a part of.

Process & Continuous Improvement: Evaluate how work gets done and design new processes, tools, and approaches that make the organization simpler and more effective. Adapt quickly as priorities and requirements evolve, balancing consistency with the needs of a growing organization.

The Successful Candidate Will

• Thrive in ambiguity and enjoy building structure where established processes or solutions may not yet exist.
• Demonstrate strong judgment and curiosity, with the ability to understand broader business context and translate it into action.
• Be an exceptional communicator, with strong written, verbal, and presentation skills and the ability to tailor communications for associates, partners, and senior leaders.
• Anticipate what is needed next, proactively identify potential challenges, and develop practical and creative solutions.
• Demonstrate excellent organizational skills and the ability to manage multiple priorities, requirements, and deadlines without losing sight of the broader objective.
• Build trusted relationships and influence effectively across teams and levels of the organization.
• Balance strategic thinking with a willingness to own the details required for excellent execution.
• Be self-motivated, collaborative, adaptable, and committed to helping the broader team succeed.

Basic Qualifications

• Bachelor’s Degree or military experience
• At least 4 years of experience in Project Management, Program Management, Process Management, Business Operations, Strategy, or related experience
• At least 2 years of experience leading cross-functional projects, programs, or strategic initiatives

Preferred Qualifications

• Master’s Degree in Business Administration (MBA), Public Administration, or related field
• 7+ years of experience in Project Management, Program Management, Process Management, Business Operations, Strategy, or related experience
• Experience working directly with senior leaders and developing executive-level communications
• Experience establishing new processes, operating rhythms, or ways of working in a dynamic environment
• Experience managing complex initiatives across multiple teams, functions, or stakeholder groups
• Experience working across Product, Risk, Technology, or other complex cross-functional organizations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Manager, Project ManagementNew York, NY: $165,700 - $189,200 for Manager, Project ManagementRichmond, VA: $138,100 - $157,700 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).