Senior Salesforce Business Analyst

We are looking for a Salesforce Business Analyst to bridge business needs and cloud technology solutions within a complex, multi-system enterprise environment. In this role, you will analyze and optimize end-to-end business processes, lead discovery workshops, and translate business needs into clear, actionable Salesforce requirements.

You will work closely with business stakeholders, developers, architects, and product managers to identify opportunities, manage dependencies and risks, and support the delivery of scalable solutions throughout the product lifecycle. Success in this role requires deep platform expertise, strong agile acumen, familiarity with AI-driven enablement tools, and the ability to bring clarity to complex and ambiguous situations

Due to project requirements, candidates must hold EU citizenship and be available to start within 1 to 3 months of receiving an offer.

Benefits:

• Flexible vacation policy, along with health and travel insurance.
• Hybrid work model: flexible hours with the possibility to combine office and remote work.
• Collaboration with Fortune 500 companies across various industries worldwide.
• Skills development and training opportunities, including company-paid certifications.
• Possibilities for career advancement.
• An open-minded and inclusive company culture.

Compensation at Accenture varies depending on a wide array of factors including but not limited to role, location, effort, responsibility, skillset, and level of experience. We are hiring at the following management levels, and any offer will align with the gross base pay range according to the level at which you are assessed:

Team lead: EUR 2500 - 5300

Associate manager: EUR 2900 – 7300

Key responsibilities:

• Analyze current and future business processes across Sales, Service, and Experience to identify optimization, automation, and digitalization opportunities.
• Assess how processes are supported across Salesforce clouds and integrated systems, defining improvements that deliver measurable business value.
• Facilitate discovery workshops with business and technical stakeholders to identify needs, pain points, gaps, and Salesforce opportunities.
• Analyze process, system, and data flows to define functional and technical requirements within the Salesforce ecosystem.
• Translate business needs into declarative designs, functional requirements, process models, user stories, business rules, and acceptance criteria.
• Collaborate with developers and Salesforce Architects to design scalable, maintainable multi-cloud solutions.
• Identify dependencies, risks, impacts, and implementation considerations across CRM workflows and enterprise applications.
• Bridge business stakeholders and technical delivery teams throughout the product lifecycle.
• Drive Agile delivery by managing backlogs, prioritizing and refining user stories, facilitating sprint planning, and supporting releases.

• Leverage AI tools and accelerators to streamline analysis, automate documentation, and optimize requirements gathering.

Required Qualifications:

• Experience: 5+ years as a Business Analyst, System Analyst, or similar role in complex business and IT environments, with a strong focus on the Salesforce Ecosystem (Sales Cloud, Service Cloud, etc.).
• Strong ability to analyze and optimize end-to-end business processes across cross-functional teams and systems.
• Experience analyzing process, system, and data flows to identify improvements and solution requirements.
• Strong analytical and engineering skills, including functional specifications, business rules, user stories, process models, and acceptance criteria.
• Deep expertise in Agile and Scrum, including backlog management, user story writing, requirements refinement, and sprint ceremonies using tools such as Jira and Confluence.
• Strong analytical skills, including root-cause, gap, dependency, and risk analysis.
• Experience working with developers, architects, product managers, and business stakeholders throughout the delivery lifecycle, including leading discovery and requirements workshops.
• Solid understanding of system integrations, APIs, enterprise service buses (e.g., MuleSoft), and data exchange mechanisms.

• Excellent written and spoken English, with strong stakeholder management and facilitation skills.

Desired Qualifications:

• Familiarity with AI tools, intelligent automation assistants, and prompt-driven frameworks for requirements processing, user story generation, and software defect analysis.
• Salesforce certification, such as Salesforce Business Analyst, Administrator, Advanced Administrator, or Sales/Service Cloud Consultant.
• Certified Scrum Product Owner (CSPO) or Certified ScrumMaster (CSM).
• Experience with enterprise CPQ / Revenue Cloud or Agentic AI integrations (e.g., Einstein / Copilot Studio).

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.