Customer Contact Comms Senior Analyst-Voice
Accenture · Mumbai, India · 1d ago
SeniorOn-siteStrategy & Management Consulting
Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Specialist-Voice
Qualifications:Any Graduation
Years of Experience:5 to 8 years
Language - Ability:English(International) - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Role DescriptionThe Promotion Support Back-Office team plays a critical role in supporting the implementation and management of customer promotions and offers that cannot be automated. They ensure accurate and timely application of manual promotions, working closely with relevant teams to validate eligibility, process adjustments, and resolve any customer or system-related issues. Their work helps maintain a seamless customer experience and ensures promotional integrity across all channels.Role overviewCL9 Commercial Team (Promotion Support) role managing customer promotion implementation and integrity across channels.
What are we looking for? skills and competencies• Strong coordination and stakeholder management• Attention to detail• Commercial awarenessExperience and qualifications• Experience in campaign or promotion operations• System configuration experience advantageous
Roles and Responsibilities: Key responsibilities• Configure and manage promotions• Validate eligibility and process adjustments• Resolve promotion-related issues• Coordinate with cross-functional teamsAny Graduation
Designation: Customer Contact Comms Specialist-Voice
Qualifications:Any Graduation
Years of Experience:5 to 8 years
Language - Ability:English(International) - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Role DescriptionThe Promotion Support Back-Office team plays a critical role in supporting the implementation and management of customer promotions and offers that cannot be automated. They ensure accurate and timely application of manual promotions, working closely with relevant teams to validate eligibility, process adjustments, and resolve any customer or system-related issues. Their work helps maintain a seamless customer experience and ensures promotional integrity across all channels.Role overviewCL9 Commercial Team (Promotion Support) role managing customer promotion implementation and integrity across channels.
What are we looking for? skills and competencies• Strong coordination and stakeholder management• Attention to detail• Commercial awarenessExperience and qualifications• Experience in campaign or promotion operations• System configuration experience advantageous
Roles and Responsibilities: Key responsibilities• Configure and manage promotions• Validate eligibility and process adjustments• Resolve promotion-related issues• Coordinate with cross-functional teamsAny Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
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