People Consulting - Learning - Senior Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY- Global Delivery Services (GDS) – People Consulting (PC) – SAP/Systems Implementation Learning Senior Manager

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our GDS PC practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi-industry and a truly global work experience to take your career in the right direction.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for Instructional Design Senior Managers with expertise in Systems Implementation (SI) /SAP to join the GDS PC team. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in growth of the GDS PC team.

Your Key Responsibilities

• Provide comprehensive oversight for SAP/SI engagements, manage/mitigate escalations, and stay aligned with engagement leadership vision and engagement objectives
• Own GDS penetration and sector centric activities across areas
• Lead development and execution of comprehensive learning and development strategies that align with the engagement goals and enhance end user skills and performance
• Partner with key stakeholders to identify training needs, designing and implementing effective learning solutions
• Ensure that engagements are delivered in a cost-effective and scalable manner
• Lead, coach, and mentor a team of learning consultants/senior consultants/assistant managers/managers fostering a culture of continuous improvement and innovation
• Encourage professional growth within the team, providing opportunities for skills development and career advancement
• Establish instructional design expertise within the practice, grow and lead a team of instructional design specialists in the SAP/SI domain
• Liaison with regional stakeholders for selling work in the instructional design space to build project pipeline
• Identify and build new SAP/SI capabilities in the team based on trends in the various market regions
• Lead SAP/SI instructional design efforts using the most advanced technologies and digital solutions in the market
• Ensure high quality SAP/SI deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts
• Ensure high operational efficiency by managing engagement risks and escalations, project economics, and ensuring effective planning and budgeting
• Provide advice and guidance as a subject matter expert and work effectively as part of a large, distributed program team
• Contribute to process re-engineering and help bring in efficiencies across GDS PC through automation
• Drive talent/performance management and perform the role of counsellor and coach, define and set goals, and conduct performance reviews

Skills and attributes for success

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Extremely sharp attention to detail
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Open to travel for client projects that are approved as per EY and country specific travel advisory guidelines

To qualify for the role, you must have

• Bachelor’s or an associate degree with 14-18 years of hands-on experience in implementing and leading large and complex learning projects 
• Proven experience and knowledge of SAP systems, modules, and functions, such as SAP FI, SAP HR, SAP MM, S4/HANA etc.
• Proven track record of developing and implementing successful learning and development programs
• Strong understanding of adult learning principles, instructional design, and training methodologies
• Excellent leadership, communication, and interpersonal skills
• Ability to lead proposals/pursuits and provide oversight of learning solutions and estimations
• Ability to think strategically and execute tactically
• Proficiency in learning management systems (LMS) and other learning technologies will be a plus
• Knowledge of multiple ERP systems, such as Oracle, Workday etc. is a plus
• Effective writing skills (grasp and command over English)
• Proficiency in MS PowerPoint and MS Excel
• Experience in managing large teams as well as multiple concurrent digital learning engagements 
• Proficiency with one or more course authoring and learning tools: SAP Enable Now, Articulate Storyline, Captivate, WalkMe, Camtasia, Vyond, VideoScribe
• Ability to review learning deliverables developed by others
• Excellent knowledge of assessment and evaluation methods and learning experience platforms
• Cross industry exposure 

Ideally, you’ll also have

• Flexibility in and comfort with learning and applying new software and work processes
• Experience in ensuring e-learning materials and course materials are developed under a strict change control with thorough testing before release to the live environment
• Experience using gamification within the design and development of online content, to create a more immersive experience for the end user
• Ability to create design documents and design guides
• Experience working with all kinds of media
• Experience with a data-driven approach to instructional design, using both qualitative and quantitative data to optimize content efficacy
• Proven project management experience to take digital learning from concept to delivery
• Familiarity with website design, video technology, and editing 

What we look for

• Learning experts in the SAP/SI domain with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment
• Knowledge and experience of working in a cross-cultural setup

What we offer you

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

EY | Building a better working world 

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