Government and Infrastructure - HSPD and Enrollment Specialist

From strategy to execution, the Government and Infrastructure practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, state, local and education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans, and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world. 

The opportunity:

The Ernst & Young (EY) Government and Infrastructure Digital practice is helping organizations solve complex problems through purpose-led transformation. To achieve this mission, a diverse and talented team from around the globe are creating innovative digital experiences that help our clients succeed and thrive.

Your key responsibilities:

Our HSPD and Enrollment Specialist will provide support and assistance within a credential issuance facility. The specialist will manage consumables inventory, equipment inventory, and protects these items within the guidelines of HSPD-12 policy directives. This includes supporting the lifecycle of credentials from sponsorship through revocation. You’ll also:

• Assist end users with first tier troubleshooting and maintains records of all interactions with the use of a ticket tracking program
• Escalate any issues that cannot be remedied to second-tier support personnel and ensures all remedies are captured for future reference
• Provide services to support issuance such as document storage, fingerprint capture, and verification of biographic and biometric data
• Manage the HSPD-12 lost/stolen/compromised PIV card process to include providing instructions to users, tracking and monitoring submitted Reports of Surveys (ROS)
• Maintain knowledge of Logical Access Control Systems and PACS registration, use, issues, and remedies to assist end users
• Maintain Service Line Agreements for interaction with users and ticket closure timeliness. Enrolls and removes PIV credentials in CISA’s Physical Access Control System (PACS) workstation and assigns or removes pre-programed access classes to PIV records
• Use a workstation to generate access reports based on datapoints for example door readers, time periods, or access classes
•  Assigns credentials to CISA personnel records, enrolls credentials using a web-based portal and assigns pre-programed access classes to the credential record using a web-based portal.
• Troubleshoot low level PIV credential failures as they occur. Performs, prepares, and processes security support actions relating to HSPD-12 program management, project management support and technical support
• Create/brief statistical reports regarding services rendered for leadership knowledge and use
• Perform other duties as assigned

Skills and attributes for success:

You will ideally have previous exposure to technology consulting, and a keen interest in collaborating with the U.S. Government and Infrastructure. You should have strong communication skills, and business and technology acumen, and have a passion for delivering value to our clients.

To qualify for the role you must have:

• Bachelor’s degree
• 1+ year of security experience
• Must have an active TS SCI clearance
• Understanding of enrollment and issuance models
• Knowledge of Identity Management and understanding of Credential Issuance and Revocation
• Access Management and Revocation
• Knowledge of HSPD 12, FIPS 201-2, and NIST SP-800-79-2, Instructions for Physical Security, Operations Security, and Information Security
• Required knowledge of Microsoft Office Suites that includes proficient abilities in Word, Outlook, Excel, Access, and Power Point
• Must have good communication skills, exemplify exceptional customer service skills, and the ability to work with other personnel
• Experience using government information systems for screening and vetting, scheduling appointments, recording biometrical data, and identify and verify the eligibility for a credential or access
• Experience handling customer service inquiries and ensuring organized scheduling of appointments and services within a customer facing office
• Experience enrolling personnel in the client database systems and issues PIV credentials
• Experience using a workstation to generate access reports based on data points, for example door readers, time periods, or access classes
• Experience on fingerprinting enrollment services to client employees and contractors using the Enrollment and Issuance Workstation
• Must be willing to work on-site

What we offer you
At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  The base salary range for this job is: 
• • New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $58,300 to $87,300
  • Bay Area California offices – $60,600 to $91,000
  • All other offices locations in the US, including Sacramento – $48,600 to $80,100 
• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.                                              

• To make the most of your application experience, please limit yourself to two applications within a six-month period.
• EY accepts applications for this position on an on-going basis.
• For those living in California, please click here for additional information.
• At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.

EY  |  Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process,  please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.