Cloud Support Engineer
Infinite PL · Riyadh, Saudi Arabia · 1mo ago
Mid levelOn-siteIT & Tech Support
Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.
Infinite pl’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.
We're not just players; we're game-changers.
Role Overview:
We are looking for a Cloud Support Engineer to provide day-to-day operational support, monitoring, and troubleshooting of GCP infrastructure supporting production services. The role ensures cloud services remain available, secure, properly configured, and recoverable.
Key Responsibilities:
• Monitor and support GCP production infrastructure, including Compute Engine, Cloud Storage, IAM, VPC, load balancers, and related services.
• Perform daily health checks across cloud infrastructure.
• Investigate infrastructure-related incidents and service degradation.
• Troubleshoot connectivity, VM, storage, IAM, firewall, networking, and resource-utilization issues.
• Review GCP Cloud Logging and Cloud Monitoring alerts and logs.
• Execute approved operational runbooks and recovery procedures.
• Support incident resolution and participate in root-cause analysis.
• Coordinate with application, database, network, security, and cloud engineering teams during incidents.
• Support backup, recovery, capacity, and availability activities.
• Maintain infrastructure operational documentation and troubleshooting procedures.
• Escalate defects or infrastructure changes requiring engineering intervention.
• Support production changes and perform post-change validation.
• Perform daily health checks across cloud infrastructure.
• Investigate infrastructure-related incidents and service degradation.
• Troubleshoot connectivity, VM, storage, IAM, firewall, networking, and resource-utilization issues.
• Review GCP Cloud Logging and Cloud Monitoring alerts and logs.
• Execute approved operational runbooks and recovery procedures.
• Support incident resolution and participate in root-cause analysis.
• Coordinate with application, database, network, security, and cloud engineering teams during incidents.
• Support backup, recovery, capacity, and availability activities.
• Maintain infrastructure operational documentation and troubleshooting procedures.
• Escalate defects or infrastructure changes requiring engineering intervention.
• Support production changes and perform post-change validation.
Preferred Qualifications:
• Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
• Google Associate Cloud Engineer certification preferred.
• ITIL Foundation is an advantage.
• Experience supporting business-critical production environments.
• Google Associate Cloud Engineer certification preferred.
• ITIL Foundation is an advantage.
• Experience supporting business-critical production environments.
Required Technical / Professional Skills:
• Google Cloud Platform fundamentals
• Compute Engine
• Cloud Storage
• IAM and service accounts
• VPC networking
• Firewall rules and routing fundamentals
• Load balancers
• Cloud Logging
• Cloud Monitoring
• gcloud CLI
• Linux administration fundamentals
• Basic scripting/automation
• Incident troubleshooting
• Backup and recovery concepts
• Compute Engine
• Cloud Storage
• IAM and service accounts
• VPC networking
• Firewall rules and routing fundamentals
• Load balancers
• Cloud Logging
• Cloud Monitoring
• gcloud CLI
• Linux administration fundamentals
• Basic scripting/automation
• Incident troubleshooting
• Backup and recovery concepts
Infinite pl ♾️ - where innovation meets logistics, and the journey is Infinitely boundless!
Let's disrupt logistics together and explore infinite opportunities!
Let's disrupt logistics together and explore infinite opportunities!