Tech Lead (DaaS)
IQVIA · Mexico City +1 · 1d ago
Overview
The Technical Lead serves as the primary technical authority for client data delivery projects within IQVIA's Data as a Service (DaaS) platform. This role provides technical leadership, mentors Configurators, supports Project Managers, and ensures successful delivery of client solutions while acting as an escalation point for complex technical and production issues.
Responsibilities
Lead technical implementation activities for client data delivery solutions.
Provide technical guidance, mentoring, and oversight to Configurators.
Partner with Project Managers to deliver projects on time and within scope.
Participate in client meetings, technical discussions, and solution reviews.
Design, implement, and support client data delivery processes and configurations.
Troubleshoot complex database, infrastructure, connectivity, and integration issues.
Serve as Tier 3 support for production incidents and escalations.
Review project deliverables, validate adherence to DaaS standards, and ensure quality compliance.
Coordinate with Product, Architecture, and Engineering teams to resolve platform issues and influence future enhancements.
Document best practices, share technical knowledge, and support continuous process improvement.
Required Qualifications
Strong hands-on experience with Snowflake, Databricks, and Redshift.
Experience with cloud platforms including AWS and Azure.
Knowledge of SFTP and enterprise data delivery environments.
Strong understanding of databases, data integration, and data delivery processes.
Experience troubleshooting infrastructure, connectivity, and production issues.
Proven leadership, mentoring, and stakeholder management skills.
English proficiency at C1+ level.
Preferred Qualifications
Experience with GCP.
Knowledge of pharmaceutical data and IQVIA datasets.
Experience in client-facing consulting, technical delivery, or data engineering environments.
Additional Information
Client-facing role with significant interaction with internal and external stakeholders.
High-volume delivery environment supporting multiple concurrent projects.
EST business hours coverage required (8:00 AM – 5:00 PM EST).
Occasional on-call or after-hours support for critical production issues.
Ideal Candidate
A senior data engineering or technical delivery professional with deep expertise in cloud data platforms, strong troubleshooting capabilities, excellent customer-facing communication skills, and the ability to lead and mentor technical teams while driving successful client outcomes.
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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.