IT Technical Engineer (Des Moines, IA)

What You'll Do Are you passionate about technology, problem-solving, and helping others succeed? We're seeking motivated Technology Engineers to join our Benefits & Protection Distribution IT team. In this role, you'll help support, maintain, and enhance the technology solutions that enable our business and employees to perform at their best. You'll work closely with internal and external partners to troubleshoot issues, improve user experiences, and contribute to technology solutions that are secure, reliable, and effective. This is an excellent opportunity for someone early in their career who is eager to build technical expertise, gain exposure to enterprise technologies, and make a meaningful impact on a collaborative, high-performing team. What You'll Do Provide technical support to business partners through phone, email, chat, and other support channels. Troubleshoot and resolve hardware, software, device, and application-related issues. Partner with stakeholders to understand needs, document requirements, and help deliver technology solutions. Support the reliability, security, performance, and usability of business-critical systems and applications. Research, evaluate, and implement solutions to technical challenges in a fast-paced environment. Contribute to process improvements and knowledge-sharing initiatives that enhance team effectiveness and customer experience. Develop technical expertise through hands-on experience, training, and collaboration with experienced technology professionals. Technologies You'll Work With Microsoft Windows operating systems Microsoft 365 and Office applications Laptops, desktops, tablets, and mobile devices (iOS and Android) Microsoft Azure and Microsoft Intune Virtual desktop environments Enterprise and proprietary business applications IT service management and device support tools Why Join Us At Principal, you'll join a team that values collaboration, continuous learning, innovation, and customer service. You'll have opportunities to expand your technical skills, work across a variety of technologies, and build a strong foundation for future career growth within technology. Our hybrid work environment combines the benefits of in-person collaboration with workplace flexibility, allowing you to learn from experienced teammates while developing your own professional and technical expertise. Who You Are Bachelor's degree in Computer Science, Information Technology, Engineering, Management Information Systems, or a related STEM field; or equivalent work experience. Previous internship, co-op, technical support, customer service, or technology-related experience preferred. Strong analytical and problem-solving skills with a desire to learn new technologies. Effective communication skills and the ability to explain technical concepts to both technical and non-technical audiences. Demonstrated ability to collaborate across teams and build positive working relationships. Strong attention to detail, organizational skills, professionalism, and commitment to confidentiality. Ability to lift and move technology equipment weighing up to 30 pounds. Willingness to participate in on-call support and occasional travel as business needs require. What Will Help You Stand Out Experience providing customer or technical support in a professional, academic, or internship setting. Familiarity with Microsoft technologies, endpoint management, or mobile device support. Curiosity, adaptability, and a growth mindset. A passion for delivering great customer experience and solving technology challenges. Salary Range Information Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $55800 - $72000 / year Time Off Program Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible Yes Work Environment This role is located in Des Moines and offers in-office, hybrid (blending at least three office days in a typical workweek) work arrangement. During the training period the role will be in the office 5 days/week. Hours covered are 7:00 a.m. to 6:00 p.m. CT. Work Authorization/Sponsorship At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Experience Principal At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Posting Window We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Original Posting Date 10/6/2026 Most Recently Posted Date 10/6/2026 Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights.Are you passionate about technology, problem-solving, and helping others succeed? We're seeking motivated Technology Engineers to join our Benefits & Protection Distribution IT team. In this role, you'll help support, maintain, and enhance the technology solutions that enable our business and employees to perform at their best. You'll work closely with internal and external partners to troubleshoot issues, improve user experiences, and contribute to technology solutions that are secure, reliable, and effective. This is an excellent opportunity for someone early in their career who is eager to build technical expertise, gain exposure to enterprise technologies, and make a meaningful impact on a collaborative, high-performing team. What You'll Do Provide technical support to business partners through phone, email, chat, and other support channels. Troubleshoot and resolve hardware, software, device, and application-related issues. Partner with stakeholders to understand needs, document requirements, and help deliver technology solutions. Support the reliability, security, performance, and usability of business-critical systems and applications. Research, evaluate, and implement solutions to technical challenges in a fast-paced environment. Contribute to process improvements and knowledge-sharing initiatives that enhance team effectiveness and customer experience. Develop technical expertise through hands-on experience, training, and collaboration with experienced technology professionals. Technologies You'll Work With Microsoft Windows operating systems Microsoft 365 and Office applications Laptops, desktops, tablets, and mobile devices (iOS and Android) Microsoft Azure and Microsoft Intune Virtual desktop environments Enterprise and proprietary business applications IT service management and device support tools Why Join Us At Principal, you'll join a team that values collaboration, continuous learning, innovation, and customer service. You'll have opportunities to expand your technical skills, work across a variety of technologies, and build a strong foundation for future career growth within technology. Our hybrid work environment combines the benefits of in-person collaboration with workplace flexibility, allowing you to learn from experienced teammates while developing your own professional and technical expertise.Bachelor's degree in Computer Science, Information Technology, Engineering, Management Information Systems, or a related STEM field; or equivalent work experience. Previous internship, co-op, technical support, customer service, or technology-related experience preferred. Strong analytical and problem-solving skills with a desire to learn new technologies. Effective communication skills and the ability to explain technical concepts to both technical and non-technical audiences. Demonstrated ability to collaborate across teams and build positive working relationships. Strong attention to detail, organizational skills, professionalism, and commitment to confidentiality. Ability to lift and move technology equipment weighing up to 30 pounds. Willingness to participate in on-call support and occasional travel as business needs require. What Will Help You Stand Out Experience providing customer or technical support in a professional, academic, or internship setting. Familiarity with Microsoft technologies, endpoint management, or mobile device support. Curiosity, adaptability, and a growth mindset. A passion for delivering great customer experience and solving technology challenges.