IN-Senior Associate-CRM Technical-GCC-Advisory-Pune
PwC · Pune, India · 1d ago
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
Senior AssociateJob Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.
*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
At PwC, your work makes a difference. Join us to shape the future of [industry/field] through innovation,teamworkand deepexpertise.
We’relooking for aMicrosoft D365 CRM Technical
Tohireforthe Microsoft Dynamics practice of One Consulting vertical at PwC. In this role, you will support clients inbuilding and implementing the MS D365 CRM tool for their business. Our practice offers services across thesectors, includingFinancial Services,Healthcare,Retail,Manufacturingand many more.
Whatyou’lldo
Configure and customizeMS D365CRM platform to deliver scalable, maintainable solutions
Design and develop custom components and extensions using platform-specific tooling and languages
Build and secure integrations with upstream/downstream systems via REST/SOAP APIs, middleware
Establish and manage environments, source control, and CI/CD pipelines; enforce branching, code quality, and release practices.
Define and meet non-functional requirements including performance, scalability, reliability, and security; perform tuning and guardrails
Produce clear technical documentation: solution designs, API/interface contracts, data dictionaries, deployment guides, and operations runbooks
Ensure quality through unit/integration testing, automated test coverage where applicable, peer code reviews, and structured defect triage; support UAT
Collaborate closely with functional consultants, data engineers, UX, and change management to drive adoption and measurable business outcomes
Mentor junior engineers and contribute to internal accelerators, reusable assets, coding standards, and best practices
Advise clients on platform roadmaps, release impacts, and optimization opportunities across adjacent tools
What are we looking for?
Knowledge ofMicrosoft Dynamics 365 Online Application (Sales or Service) modules
Experience preferred 4-9 yrs
Education qualifications BE/BTech/MTech
Experience in customization and extension of Dynamics 365 CRMusing java scripts, web resources etc., server-side customization using C# &.Netassembliesalong with the following technologies and processes:
JavaScriptand frameworks like Node.js, Angular.js
Plugins & workflows
Integrations (Informatica and Web API)
Power Automate / Azure Functions
Portals / power pages
Batch jobs
Pipeline deploymentsand Server administration
MicrosoftAzureservicesand API integration
Data Migration via tools or MS Dynamics features
Strong interpersonal andcommunicationskills
Commitment to high-quality delivery
Why PwC?
Engage in purpose-driven work that builds trust and drives change
Access continuous learning opportunities paired with clear paths for career growth
Enjoy a welcoming, inclusive culture and flexible work arrangements
Sharpen yourexpertiseand contribute towards impactful outcomes through meaningful projects
Location and work model
[Bangalore] | [On-site / Hybrid]
How to apply
Apply now on LinkedIn or email your CV tosantosh.chitta@pwc.comwith‘Microsoft D365 CRM Technicalapplication’ as your subject.
#Hiring #CareerOpportunity #LinkedInJobs #JoinOurTeam
Mandatory Skill Sets:CRM Technical + D365 + Copilot/AI
Preferred Skill Sets:"• JavaScript and frameworks like Node.js, Angular.js • Plugins & workflows • Integrations (Informatica and Web API) • Power Automate / Azure Functions • Portals / power pages • Batch jobs • Pipeline deployments and Server administration • Microsoft Azure services and API integration • Data Migration via tools or MS Dynamics features"
Years of Experience required:4 to 8 yrs
Education Qualification:BE/BTech/MTech/MBA/MCA/BSC
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of Engineering, Master of Business AdministrationDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
SAP CRM TechnicalOptional Skills
Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration {+ 8 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
June 10, 2026