Team Manager - Claims

Job Description:

Job Title: Team Manager

Location: Remote Flexible working

Type: Permanent, Full-time (37.5 hours per week)

Velonetic represents the joint ventures between DXC Technology, the International

Underwriting Association (IUA), and Lloyd’s of London.  Previously referred to as

the London Market Joint Ventures, we have been operating for over 20 years in the

London market (Lloyd's and Company), in both insurance and reinsurance

business.  Processing over £101 billion worth of premium and claims transactions

today, we are building a new digital platform and services that will enable our

customers to move transactions and money through the processing lifecycle with

greater efficiency and speed, releasing time to drive innovation and focus on

higher value activities.  Our core business services involve performing checks on

insurance documents, processing premium transactions and processing claims

transactions.

Individual will reside in the UK and have Right to Work in the UK.

Job Overview 

We have a fantastic opportunity for an individual who has strong operational

understanding.

A Team Manager is responsible for achieving production targets through the

smooth and efficient operating of their team. The role involves a strong element of

team support and leadership, interpersonal, management and customer relations’

skills.  Excellent personal organisation and prioritisation skills are required along

with the ability to adapt to changing demands and priorities. 

All work processed must meet agreed service levels in respect of quality and

turnaround times.

Training will be provided for all insurance documentation / systems required to

perform the role.

What you will be doing

• Liaise with customers and brokers to resolve queries and issues related to the

claims being adjusted

• Ownership of multiple claim teams working with in an agreed handling authority

• Supports team members and customers with issues

• Prepares volume forecasts for next period using historic data and awareness of

current conditions 

• Produces a fully-balanced capacity plan focusing on delivery of business

objectives through effective utilisation of team

• Allocates work and resources to optimise daily outcomes

• Monitors in-day achievement against work plan

• Maintains accurate records of time spent on diverted activity and how staff time

is distributed

• Takes corrective action to re-plan and re-prioritise at critical points

• Works co-operatively with colleagues to solve capacity management issues and

achieve production objectives

• Consistently manages absence within the team, adhering to the Absence Policy.

We're looking for people who have

• Strong numeracy, verbal and literacy skills

• Computer literate with working knowledge of Outlook and MS Office

• Work to a high level of accuracy with attention to detail

• Strong organisational, personal and time management skills

• Ability to work independently and as part of a team

• Excellent Customer Service skills 

• Ability to demonstrate strong negotiating and influencing skills

• Positive attitude and natural curiosity to identify improvements

• Experience in managing a team of professionals

• Proven ability to deliver customer satisfaction 

Investment In Training and Development

We offer a comprehensive range of training and career development

opportunities, a structured induction programme, tailored job training as well as

mentoring and support for relevant sponsored professional qualifications. We’re

developing an environment where people can grow and harness their careers and

skills to be the best that they can be to focus on the long term. 

Our Culture

Here at Velonetic we support with care and compassion. We are constantly

evolving our initiatives around equality, diversity, and inclusion to ensure that

everyone feels equally involved and supported in the workplace no matter of who

they are or what they do. We are proud of the culture we are creating to ensure that

our commitment is ongoing and have a diverse mix of employees working within

an inclusive environment and culture to create a high performing workforce led by

talented leaders. We aspire to be recognised for our innovative and modern

thinking approach. 

Employee Benefits

As part of our competitive remuneration package, flexible benefits are available. 

There is an option to “flex up and down” on specific benefits, for example buy or

sell annual leave, Private Medical Benefit, Dental and Travel Insurance.   

You will also have access to ‘Perks at Work’, a discount store to purchase gift cards

at reduced rates and get discounts on holidays, restaurants, activities, groceries

and more. 

DXC Recruitment Team will be engaging with all candidate applications on behalf

of Velonetic. DXC will be managing the recruitment throughout the onboarding

process.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.