Technical Support Lead

ARE YOU READY to step up and take your technology expertise to the next level?

There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary chance to begin a rewarding career at Accenture Technology. Immersed in a digitally compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable.

Cloud First - Software Engineering is a high performing team to join! We focus on client adoption of disruptive technologies, technology architecture and providing specialized skills related to integration, custom software engineering, testing, application modernization, agile and more. We help our clients with the most complex projects including working in open web platforms, DevOps platforms as well as intelligent Computing and Architecture enhancement.

WORK YOU WILL DO:

Team Leadership & Program Operations

• Lead and mentor a team of XR technicians, device specialists, and operational support resources.
• Drive daily warehouse operations, inventory management, asset tracking, and device distribution activities.
• Establish operational standards, KPIs, and best practices for efficient device handling and support.
• Coordinate cross-functional activities between client stakeholders, engineering teams, logistics partners, and support personnel.
• Ensure compliance with inventory controls, asset management processes, and security requirements.

XR Device Technical Support

• Serve as the technical escalation point for XR hardware and platform-related issues.
• Perform and oversee:
  • Device flashing and firmware updates
  • Device configuration and provisioning
  • Device reset and recovery procedures
  • Hardware and software troubleshooting
  • Root cause analysis and issue resolution
• Develop technical documentation, troubleshooting guides, and support playbooks.
• Drive continuous improvement initiatives to reduce device failure rates and improve service levels.

Client Engagement & Process Transformation

• Work directly with client engineering and operations teams to define, improve, and optimize support processes.
• Identify opportunities to automate repetitive troubleshooting and operational activities.
• Lead workshops and discussions with stakeholders to gather requirements and translate business needs into technical solutions.
• Design scalable support models for device deployment, testing, logistics, and lifecycle management.

Automation & Application Development

• Design, develop, and maintain internal applications and automation tools that improve operational efficiency.
• Build automated workflows for:
  • Device diagnostics
  • Inventory management
  • Issue tracking
  • Reporting and analytics
  • Process orchestration
• Leverage AI capabilities and Large Language Models (LLMs) to enhance troubleshooting, knowledge management, and operational insights.
• Create dashboards and reporting solutions to provide visibility into device health, inventory, operational performance, and support trends.

Platform & Tool Expertise

• Act as the organization's XR platform expert and trusted advisor.
• Utilize and administer tools including:
  • Google Workspace
  • Google AppScript
  • Buganizer
  • Google AI tools and LLM platforms (Gemini, Jetski, and related technologies)
• Collaborate with engineering teams to evaluate emerging XR technologies and operational improvements.

Required Qualifications

• 5+ years of overall experience in technical operations, hardware support, IT engineering, or related disciplines.
• Proven experience leading technical support or operational teams.
• Deep expertise in XR platforms, devices, and ecosystem technologies.
• Experience with:
  • XR device provisioning and management
  • Device flashing and firmware deployment
  • Device troubleshooting and root cause analysis
  • Warehouse operations and hardware asset management
• 3-5 years of hands-on experience with Google AppScript development.
• Experience supporting prototype, pre-production, or emerging technology hardware programs.
• Experience with AI-assisted workflow automation and Large Language Models.
• Knowledge of Gemini, Jetski, Google AI Studio, and related Google AI technologies.
• Experience integrating APIs, databases, and cloud-based automation solutions.
• Strong knowledge of Google Workspace administration and automation.
• Experience working with Buganizer or similar engineering issue-tracking platforms.
• Experience developing applications, scripts, and workflow automation solutions.
• Ability to communicate effectively with both technical and executive stakeholders.
• Bachelor Degree or College Diploma required

Key Competencies

• XR Platform Expertise
• Prompt Engineering
• Automation Engineering
• AI & LLM Integration
• Application Development

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range
British Columbia/Ontario/New Brunswick $69,450 to $119,450

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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