Director, Solutions Consulting Middle East & Africa

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Shape how Genesys helps organizations across Saudi Arabia, the Middle East, and Africa apply AI, cloud customer experience technology, and data to improve customer and employee experiences. As Director, Solutions Consulting, you will lead a geographically distributed team across Saudi Arabia, the UAE, and South Africa, owning the regional strategy, capability, and execution that connect customer priorities with differentiated Genesys solutions.

Partner with Sales Leadership and cross-functional teams across EMEA to influence go-to-market strategy, strengthen technical and business value throughout complex enterprise sales cycles, and accelerate sustainable regional growth. You will help customers translate AI, Genesys Cloud, CCaaS, digital, and customer experience capabilities into practical solutions that address their business priorities and support successful adoption.

Create an environment where Solution Consultants operate as trusted advisors, combining technical depth, commercial insight, data-driven storytelling, and empathy for customer needs. You will foster an AI-first culture of continuous innovation, enabling the team to experiment, learn, and turn emerging capabilities into meaningful customer and business value.

Gain significant visibility across regional and EMEA leadership while influencing enterprise initiatives and the evolution of Solutions Consulting across diverse markets. The role offers opportunities to deepen expertise in emerging AI capabilities, expand leadership influence, and shape how Genesys supports complex enterprise transformation across the region.

Key Responsibilities:

• Lead and develop a high-performing, geographically distributed Solutions Consulting team across Saudi Arabia, the UAE, and South Africa, strengthening alignment, accountability, collaboration, and consistent execution across markets
• Own the end-to-end Solutions Consulting strategy for the region, aligning team capabilities, investment priorities, and execution with business objectives, customer needs, and sustainable growth
• Drive an AI-first culture of continuous innovation that increases team agility, encourages informed experimentation, and converts emerging AI and automation capabilities into differentiated customer value
• Partner with Sales and regional leaders to influence go-to-market strategy, strengthen complex enterprise opportunity execution, and improve the technical and business value demonstrated throughout the sales cycle
• Elevate the team's impact as trusted advisors by advancing consultative engagement, solution design, technical expertise, and value-based storytelling that connect Genesys capabilities to customer priorities
• Drive alignment between customer priorities and tailored, data-driven solutions that demonstrate measurable business value and support successful adoption of Genesys Cloud, CCaaS, AI, digital, and customer experience capabilities
• Strengthen strategic relationships with customers, partners, and the broader technology ecosystem, increasing Genesys visibility and credibility through executive engagements, industry events, and conferences
• Influence product and technology direction by translating regional customer needs, market trends, and competitive dynamics into actionable insights for Product Management and Engineering
• Monitor team performance, sales enablement effectiveness, and Solutions Consulting business impact, using data and insights to identify opportunities for improvement and inform regional and EMEA leadership
• Advance team expertise across AI, Genesys Cloud, CCaaS, customer and employee experience, digital capabilities, and emerging technologies to maintain relevance as customer expectations and enterprise technology evolve

Required Qualifications:

• 10+ years of experience in Solutions Consulting, Technical Sales, Sales Engineering, or related customer-facing technical roles, including significant people leadership experience
• Proven experience leading and developing high-performing, geographically distributed teams across multiple countries or markets
• Demonstrated success partnering with Sales and senior leaders on complex enterprise opportunities, go-to-market priorities, and regional growth initiatives
• Strong background in AI, CCaaS, customer experience, employee experience, digital technologies, and enterprise cloud software
• Proven track record of guiding teams through technology and market change while fostering experimentation, continuous learning, and effective adoption of emerging capabilities
• Exceptional executive communication, consultative engagement, and data-driven storytelling skills, with the ability to translate complex technical concepts into clear customer and business value
• Strong strategic judgment, problem-solving capability, and curiosity, with the ability to operate effectively across complex regional and cross-functional environments
• Demonstrated ability to collaborate across Sales, Customer Success, Product Management, Engineering, and other functions while building alignment around shared customer outcomes
• Strong understanding of enterprise software and AI technologies, including how AI can improve customer outcomes, employee experiences, and ways of working
• Fluency in English and Arabic, with strong written and verbal communication skills in both languages

Preferred Qualifications:

• Bachelor's degree in a relevant technical field or equivalent relevant professional experience
• Advanced degree in a relevant field
• Experience supporting enterprise customers and partners across Saudi Arabia, the UAE, South Africa, or the broader Middle East and Africa region
• Experience representing a technology organization in executive customer engagements, partner discussions, industry events, or conferences

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.