Enterprise Program Manager 3

Enterprise Program Manager

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Director, Risk & Compliance

Band 3 (Director)  | Mumbai or Bangalore

Role Overview: We are seeking a Director to lead client delivery across our Risk and Compliance practice in Australia. Based in Melbourne, this role carries end-to-end ownership of engagement execution, leading multi-disciplinary teams on large-scale control testing, governance, and risk transformation programs for banking and financial services clients. The Director is accountable for delivery quality, client outcomes, commercial performance, and account growth, working directly with senior client stakeholders and the practice leadership team. The successful candidate will pair deep GRC domain expertise with the commercial judgement to grow the business and the delivery discipline to run complex, time-bound programs to plan.

Responsibilities:

• Own end-to-end delivery of control testing and assurance engagements, from process prioritisation through Design Effectiveness (DE) and Operating Effectiveness (OE) testing, control gap identification, and treatment planning

• Lead the onshore and offshore delivery structure, integrating quality assurance and quality checking so that all completed work meets the agreed QA/QC parameters

• Set and hold the delivery plan, sprint cadence, and completion criteria, managing effort, timelines, and workload allocation across the team

• Oversee control gap criticality assessment against the client's likelihood and impact matrix, and secure sign-off from control owners and first-line risk teams

• Ensure issues, treatment plans, and CSA outputs are documented in the client's GRC tooling such as ServiceNow, and reported at the value-chain level

• Act as the senior point of contact for client sponsors and executives, understanding their objectives, managing expectations, and leading governance and escalation forums

• Lead client engagements across governance, risk and compliance (GRC), internal audit, process reviews, and SOX 404 control testing

• Prepare and present leadership updates, synthesising delivery and risk data into a clear view of engagement health, findings, and recommendations

• Support business development and new-logo acquisition, shaping go-to-market positioning and expansion of existing client accounts

• Manage engagement budgets and commercial performance, and support proposals, methodology development, and capability materials

• Develop delivery methodologies and work programs that lift quality and strengthen the practice's value proposition

• Contribute to knowledge management, mentoring, and capability building across the practice

• Manage, coach, and develop delivery teams, guiding junior staff and coordinating cross-functional working

• Ensure delivery against agreed SLAs, KPIs, and quality metrics, including timely resolution of QA and QC defects

Qualifications:

• MBA, Post Graduate, or CA; additional credentials such as CIA, CS, or ICWA an advantage

• 15+ years in risk and compliance, internal audit, or enterprise and non-financial risk, including substantial client delivery leadership

• Deep expertise in GRC frameworks, control design and testing (DE and OE), SOX 404, and regulatory environments across banking and financial services

• Proven experience owning end-to-end delivery of large, complex programs to time, quality, and budget

• Track record of leading onshore and offshore teams and running QA and QC governance at scale

• Demonstrated ability to build client relationships, influence senior executives, and support business development and growth

• Strong commercial acumen, including engagement budgeting and proposal development

• Excellent written and verbal communication, with the ability to turn complex data into leadership-ready messages

• High standard of integrity and confidentiality

• Self-starter with strong planning, organisation, and time-management skills, comfortable prioritising across multiple engagements

• Experience with technology-enabled or new-age business models is an advantage

• Based in Melbourne, Australia, with flexibility to work under a hybrid model across client and Genpact locations

About Genpact: Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across over 30 countries are driven by curiosity, entrepreneurial agility, and the desire to create lasting value for clients—and we have fun doing it! Powered by our purpose—the relentless pursuit of a world that works better for people—we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. As you help us create a better world, we will help you build your own intellectual firepower.

Equal Opportunity Employer: Genpact is committed to creating a dynamic work environment that values respect, integrity, customer focus, and innovation. We do not charge fees for job applications or require payment for participation in our hiring process. Beware of scams such as purchasing a 'starter kit,' paying to apply, or buying equipment or training. Learn more at genpact.com and connect with us on X, Facebook, LinkedIn, and YouTube.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

AZ-400: Designing and Implementing Microsoft DevOps Solutions - Microsoft, ITIL 4 Foundation Certificate in IT Service Management - Skillsoft, PMI Agile Certified Practitioner (PMI-ACP) - Scaled Agile, Inc., PRINCE2 Practitioner - PeopleCraft, Project Management Professional (PMP) - Virtual Learning Academy (VLA)

Required Skills

API Integration, Change Management, Program Implementation, Program Management, Project Portfolio Management (PPM), Scaled Agile Framework (SAFe), Solution Architecture, User Experience (UX)

Language

English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Enterprise Programs

Remote Type -

Hybrid

Work Shift -

Any (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.