IT Support / IT Operations Intern

Insider (Insider One) · Istanbul, Türkiye · 1d ago

InternshipOn-siteIT & Tech Support

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

We are looking for a long-term IT Operations Intern to support our IT team with day-to-day operational activities and first-level IT support.

In this role, you will work closely with the IT team and gain hands-on experience in end-user support, device lifecycle management, IT asset operations, onboarding/offboarding processes and basic troubleshooting.

This is a great opportunity for someone who wants to build a career in IT Operations, IT Support or Infrastructure while gaining practical experience in a fast-paced technology environment.

What You Will Do

Support daily L1 IT support requests from employees and help resolve basic hardware and software issues.
Assist with the preparation, setup and delivery of laptops, monitors, peripherals and other IT equipment.
Support employee onboarding and offboarding processes, including device preparation, collection and checklist follow-up.
Keep IT asset and inventory records accurate and up to date.
Support stock tracking for laptops, accessories and other IT equipment.
Help troubleshoot basic issues related to Windows/macOS devices, peripherals, Wi-Fi, meeting room equipment and common workplace applications.
Perform the initial review of incoming IT requests and escalate more complex issues to the relevant IT team member.
Assist with device maintenance, repair and service follow-up processes.
Support the team in keeping internal IT documentation, checklists and operational records up to date.
Help with other day-to-day IT operational tasks as needed.

What You Will Need

Currently enrolled in a university program related to Computer Engineering, Management Information Systems, Information Technologies, Computer Programming or a similar field.
Ability to continue the internship for at least 5–6 months.
Availability to work at least 3 days per week.
University must be able to provide mandatory internship insurance coverage during the internship period.
Good command of English with the ability to communicate verbally in English.
Basic understanding of computer hardware, operating systems and common IT troubleshooting concepts.
Interest in building a career in IT Operations, IT Support or Infrastructure.
Strong follow-up skills, attention to detail and willingness to take ownership of operational tasks.
Good communication skills and a service-oriented mindset.
Willingness to learn and work in a hands-on IT environment.

Previous experience through an IT Support, Help Desk, IT Operations or Infrastructure internship is a plus.

What We Offer

Enjoy a monthly meal allowance designed to enhance your daily routine
Find your people with yoga classes, running and cycling clubs, and nutrition workshops
Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, Neoskola, and CloudGuru
Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills
Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together
Help build the team you want to work with and enjoy rewarding referral bonuses
Opportunities to give back to your community through volunteering and purpose-driven social impact projects
From global retreats to team-building activities, expect year-round events that turn into lifelong memories

We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.

To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.

If this sounds like who you are and where you aspire to be, we are excited to meet you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider One on LinkedIn, Instagram, X, Facebook and Medium!

IT Support / IT Operations Intern

What You Will Do

What You Will Need

What We Offer

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