Senior Optimization Consultant

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Ready to scale and strengthen global Commercial Card programs for key clients?

Why HSBC

HSBC is one of the largest banking and financial services organizations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Opportunity

As Senior Program Optimization Consultant - Commercial Cards, you’ll act as the client advocate across HSBC’s global network to deliver strong client outcomes. This role focuses on growing and retaining Commercial Card programs across a portfolio of clients while supporting the rollout of products and propositions. You’ll bring a clear view of client initiatives, operating procedures, organization structures and needs to shape Commercial Card solutions that fit their business. Success means running effective quarterly reviews, improving performance and converting opportunities into sustainable growth. The remit spans multiple regions and global businesses, working closely with stakeholders across HSBC and with client executives. The role also involves collaborating across time zones and participating in discussions outside normal working hours when needed.

What you'll be doing

• Manage, design and execute program growth across a Commercial Card client portfolio
• Strengthen program retention and support the introduction of new products and solutions
• Collaborate across internal teams to deliver optimal outcomes for clients and the organization
• Run quarterly business reviews with clients to assess performance, identify opportunities and align priorities
• Partner with Sales and Banking teams to identify cross-sell opportunities and support revenue expansion initiatives
• Build a clear understanding of major client initiatives, operating procedures and organization structures to inform solution delivery
• Coordinate deployment of HSBC products and propositions in line with agreed client goals
• Shape Commercial Card solutions by mapping products and services to client business issues

What we're looking for

• Bring strong knowledge of commercial card products and trends
• Demonstrate client-facing commercial cards consulting experience including engagement at executive level across regions and global businesses
• Apply experience in Commercial Card solution selling and fitting products and services to client business issues
• Show a track record of maximizing revenues through effective commercial card program optimization
• Offer proficiency in Microsoft Excel for analysis plus Word and PowerPoint for business and client reviews
• Bring MBA or bachelor’s in finance or accounting, or equivalent experience in a Commercial Card environment
• Apply advanced problem-solving and strong time management across a busy client portfolio
• Work effectively with global clients and participate in discussions across multiple time zones, including outside normal working hours when required
• Strongly preferred that candidate can communicate effectively in Spanish and/or Portuguese alongside English

Building stronger Commercial Card programs

If you want your work to translate directly into better outcomes for global clients, this role offers a clear line of sight from insight to delivery. You’ll have the platform to shape program growth, strengthen retention and support the rollout of new Commercial Card solutions across HSBC’s network. Working closely with client executives and internal partners, you’ll turn quarterly reviews and day-to-day engagement into measurable progress. Join us and help deliver Commercial Card programs that keep pace with how clients operate and grow.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.