Assistant Vice President - Data Ops Accounts and SSI

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President - Data Ops Accounts and SSI.

The role will have primary responsibility for leading Accounts & SSI Data Ops Funds team. The role will demand full cooperation and interaction with Country office investor services team, and accounting and valuation teams, as well as client management and business development. This involves ensuring that all deliverables agreed in client service level documents are delivered against plan.

The Accounts & SSI Data Ops Funds team is responsible for extending support of the existing systems infrastructure from a business perspective.

Role Context

The job role of the AVP is to lead and manage the Static Data Utility team in Kolkata/Bengaluru. Accounts & SSI Data Ops Funds team is responsible for extending support of the existing systems infrastructure from a business perspective.

• Management of operational processes to meet or exceed service level requirements
• Accountable for continuous process improvement of existing processes and migration of new functions from the country office locations. 
• Drive key employee initiatives to promote and position MSSO as the employer of choice.

Accounts & SSI Data Ops Funds team provides support across the platforms, including account / static set up and Business Utilities. The Accounts & SSI Data Ops Funds team is responsible for:

• Supporting Global Product Delivery portfolios & Service delivery with delivery of complex and competing priorities.
• System Upgrade and software roll out.
• Monitoring and incident management.

BAU Change for existing client - fund set up, reporting writing, configuration. The role will have primary responsibility for leading Accounts & SSI Data Ops Funds teams in City office – Kolkata/Bengaluru

The role will demand full cooperation and interaction with Country office investor services team, and accounting and valuation teams, as well as client management and business development. This involves ensuring that all deliverables agreed in client service level documents are delivered against plan.

The role:

• Typically managing 25 FTE
• Cost USD 1m-2m, dependent on local site costs
• Alternative and Traditional clients, supporting product / sub products on a global basis as follows:
• Single Product: Transfer Agency Services and Custody.
• Multiple Sub Product: Trade Processing, Static Data, Settlements, Reconciliation, Reporting and Ops Support

Principal responsibilities:

• Maintain and enhance the reputation of HSS for service delivery through effective and continual interaction with key clients, providing apt technical input and feedback.
• Ensure adequate, deployment and co-ordination of all staff involved in the delivery of client service.
• Ensure that all services provided to clients are appropriately positioned and executed and follow up with operational departments where the service levels do not meet expectations.
• Independently work with the up/downstream processes to manage the quality-of-service delivery.
• Evolve a framework which enables continued year on year improvement on client service KPIs and client feedback.
• Lead and Monitor service quality feedback from clients and Operations against internal and external SLA agreements, ensuring effective follow-up to drive service quality issues and required improvements. 
• Independently and efficiently Undertake regular internal reporting highlighting service trends and efficiency initiatives.
• Document and maintain Service Level Agreements, incorporating client change requests and ensure all changes are correctly logged and agreed at least annually by clients.
• Proficiently Complete measurable efficiency improvement initiatives.
• Ensures that all live applications are performing at their optimum and meeting the standards required by the operational teams to support the HSS business by monitoring and trouble shooting incidents.
• Deliver & support system-based change/enhancements in keeping with above.
• Identify and focus on analyzing errors that lead to financial claims.
• Responsible for ensuring to Set-up effective controls to avoid recurrence.
• Methodically incorporate systems to Ensure there is a cost control culture and overall costs are within projection.
• Optimise participation and assist and provide data towards achieving the Business Partner cost model and the building of a framework to determine unit costs to drive pricing decisions.
• Strategically engage with team and manage the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximize end to end integration, effectiveness and efficiency.
• Meticulously cultivate and maintain a robust and efficient control environment across ensure rigorous and proactive operational, financial and project management strategies and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise.
• Lead, steer and guide the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
• Lead the implementation and oversight of policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.  
• Establish robust processes to ensure that deliverables are met as per the agreed PLA.
• Implement and monitor internal controls to ensure risks mitigation.
• Ensure implementation of audit recommendations within stipulated timelines.
• Ensure that there are no regulatory and compliance breaches.
• Implement a process to monitor and analyze errors against the inherent risks in the process and implement suitable controls to mitigate such risks.
• Contributes towards the development of business strategy and operating model of the function
• Build functional capability of the team. Deliver efficient and effective operations.
• Continually seeks ways to improve organizational efficiency by reviewing the operating processes and implementing change within their remit, including improvement in data quality.
• Championing change initiatives and build a shared culture with business partners and their team.
• Demonstrate strong understanding of the stakeholder needs and priorities and translate them into actions / activities
• Make key decision in running operations and making recommendations for more strategic changes.
• Build and maintain a culture of strong working relationship with key stakeholders across the group.
• Develop good client relationships to gauge performance perceptions. Understands their needs & identifies opportunities
• Develop innovative solutions for client service opportunities and ensures delivery through the team’s performance.

Requirements:

Knowledge

• Advanced Investment Administration experience essential
• Application support experience highly desirable.
• At least 2 - 3 years' leadership experience / exposure in the Transfer Agency Industry, Accounting and valuation System and Reconciliation
• A degree in finance/accounting or any related professional qualification in Securities Services. Post graduate/MBA desirable General Investment Administration experience essential
• Ability to own assigned pieces of work and show a sense of pro-activeness, responsibility and ownership.
• Excellent Interpersonal skills and a strong sense of team bonding. 
• IOC certification preferable.
• Should have an eye for detail and a strong analytical mind. 
• Efficient time management and ability to multi task work and priorities to meet defined deadlines.
• Effective communication skills.
• Proactive in implementing and driving solutions.
• Ability to build excellent rapport and working relationship with other departments and jurisdiction thus ensuring smooth operations.
• Should demonstrate behaviours in line with HSBC values.
• Strong working knowledge on MS Office.
• General Investment Administration experience essential.
• Systems support experience highly desirable.
• Strong people management skills.

Competencies – Skills

• Strong presentation skills, ability to communicate clearly, concisely and effectively in English, both oral and written.
• Strong analytical skills, high attention to detail
• Strong planning and organizational skills, with a proven ability to prioritize competing demands and communicate this effectively.
• Proven ability to execute and deliver change, within an operational context.
• Effective leadership with requisite interpersonal skills necessary to direct and motivate a large team to achieve results.
• Solution orientated; high energy characteristics necessary to support HSS business.
• Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels.
• Strong collaborative management skills with the various stakeholders.
• Strong organization, multi-tasking and time management skills
• Able to work under challenging environment with tight timelines

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.