Customer Service Associate

Our purpose – Opening up a world of opportunity – explains why we exist. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors and our communities.

Role Purpose:

A branch based customer facing role providing the first point of contact for HSBC customers. Responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing customer needs. Also accountable for the accurate handling of transactions, as well as cash withdrawals and deposits while ensuring adherence to the Bank’s security requirements and operating procedures. Treating customers fairly is at the heart of everything they do with a high level of energy and drive to achieve challenging key preformance indicators. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate. Utilizes Staff Front End system to provide needs based ervices and solutions to current and potential customers.

This role may provide service via the branch network, or through another team specialized in solutions and / or service areas including cards, Premier, Bancassurance, etc. Must meet minimal accreditation requirements as outlined in the Accreditation framework. Will be responsible for assisting with Sales Floor Management, the Teller counter and the Customer Service desk in the network in order to provide coverage if and when required by management. Apply compliance; maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators; adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report issues and operational loss events. Abide by human resources and other HSBC policies in support of our ethical and respectful work environment

Main activitives

All performance should be in support of achieving these outcomes.

• Deliver Service Excellence and Efficiency
• Protect the Bank
• Promote and deliver Multi-Channel Engagement
• Support the Branch and Identify Customer Opportunities

Skills 

• High School diploma.
• Must have basic mathematical skills, customer service skills, basic computer skills, strong attention to detail and takes pride in quality of work
• Courteous, willing to go beyond expectations to meet customer needs
• Demonstrates ability to identify and fulfill needs based solutions and service opportunities
• Recognizes fully the importance of the customer to both the Bank and Division
• Team player, easily develops good working relationships and willing to assist others to create an extraordinary service experience
• Portrays a professional image in personal demeanor and dress at all times
• Exhibits a deep sense of respect for self and others
• Promotes and environment that supports diversity and reflects the HSBC brand

You’ll achieve more when you join HSBC.


www.hsbc.com/careers

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