Senior, Participant Experience Consultant

What You'll Do We're looking for a Senior Participant Experience Consultant to join our Participant Experience Consulting team. In this role, you'll develop and deliver data-driven communication and education strategies that help participants make informed retirement decisions and improve retirement outcomes. As a trusted consultant and subject-matter expert, you'll partner with plan sponsors, advisors/consultants, client service teams, and internal partners to implement participant engagement solutions, guide best-practice adoption, and translate insights into actionable strategies. This role is ideal for someone who is passionate about communication strategy, enhancing the participant experience, and improving participant outcomes. Serve as subject-matter expert on the Principal Participant Experience, applying knowledge of behavioral finance, communication best practices, and participant research to guide plan sponsors, advisor/consultants, and internal partners. Provide strategic consultation to drive adoption of enterprise best practices and influence stakeholders toward solutions that improve participant outcomes and plan health. Assess client needs and develop education and communication strategies aligned with plan objectives, participant demographics, and organizational goals. Deliver presentations as part of sales and retention efforts that elevate understanding of the offering and differentiate our approach. Collaborate with business partners to design, refine, and evolve participant communication and education strategies. Interpret participant data, segmentation insights, and engagement analytics to build evidence-based recommendations and scalable education frameworks. Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years! Who You Are 6+ years of related work experience (retirement education, financial services, participant communications, client consulting, etc.) or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education Associate or Bachelor's degree preferred Knowledge of defined contribution plans, including plan design, administration, services, compliance, and marketing strongly preferred Excellent presentation, influence, and negotiation skills Excellent verbal and written communication skills Strong organization and time management skills plus attention to detail Travel is required (approximately 10-20%) Skills That Will Help You Stand Out Proven ability to provide strategic consultation to clients, advisors/consultants, and internal partners, influencing them towards best-practice solutions. Manage multiple initiatives with independent judgment, minimal supervision, and strong attention to detail. Ability to work cross-functionally while maintaining strong relationships with clients, financial professionals, and internal partners. Salary Range Information Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $84600 - $152400 / year Salary Details The following locations are examples of market-specific salary ranges across different geographies. Wichita, KS: $84,600 - $114,300 / year Des Moines, IA: $89,300 - $120,650 / year Charlotte, NC: $94,000 - $127,000 / year Chicago/Minneapolis: $103,400 - $139,700/ year Los Angeles/New York City: $112,800 - $152,400 / year Time Off Program Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible Yes Work Environments/Locations This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Charlotte, NC, and Raleigh, NC). You’ll work with your leader to figure out which option may align best based on several factors. Work Authorization/Sponsorship At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Experience Principal At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Posting Window We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Original Posting Date 8/19/2026 Most Recently Posted Date 10/7/2026 Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights. LinkedIn Remote Hashtag #LI-Remote LinkedIn Hashtag #LI-BS1We're looking for a Senior Participant Experience Consultant to join our Participant Experience Consulting team. In this role, you'll develop and deliver data-driven communication and education strategies that help participants make informed retirement decisions and improve retirement outcomes. As a trusted consultant and subject-matter expert, you'll partner with plan sponsors, advisors/consultants, client service teams, and internal partners to implement participant engagement solutions, guide best-practice adoption, and translate insights into actionable strategies. This role is ideal for someone who is passionate about communication strategy, enhancing the participant experience, and improving participant outcomes. Serve as subject-matter expert on the Principal Participant Experience, applying knowledge of behavioral finance, communication best practices, and participant research to guide plan sponsors, advisor/consultants, and internal partners. Provide strategic consultation to drive adoption of enterprise best practices and influence stakeholders toward solutions that improve participant outcomes and plan health. Assess client needs and develop education and communication strategies aligned with plan objectives, participant demographics, and organizational goals. Deliver presentations as part of sales and retention efforts that elevate understanding of the offering and differentiate our approach. Collaborate with business partners to design, refine, and evolve participant communication and education strategies. Interpret participant data, segmentation insights, and engagement analytics to build evidence-based recommendations and scalable education frameworks. Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!6+ years of related work experience (retirement education, financial services, participant communications, client consulting, etc.) or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education Associate or Bachelor's degree preferred Knowledge of defined contribution plans, including plan design, administration, services, compliance, and marketing strongly preferred Excellent presentation, influence, and negotiation skills Excellent verbal and written communication skills Strong organization and time management skills plus attention to detail Travel is required (approximately 10-20%) Skills That Will Help You Stand Out Proven ability to provide strategic consultation to clients, advisors/consultants, and internal partners, influencing them towards best-practice solutions. Manage multiple initiatives with independent judgment, minimal supervision, and strong attention to detail. Ability to work cross-functionally while maintaining strong relationships with clients, financial professionals, and internal partners.