Senior Technical Support Lead - Ethernet and AI Infrastructure
NVIDIA · Santa Clara, United States +1 · 1d ago
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.
We are seeking a highly motivated Senior HPC Support Engineer focussing on InfiniBand and NVLink technology, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. As a primary point of contact for our customers; assisting them with technical questions, debugging and resolving their issues. As a member of our NVIDIA Experience (NVEX) Global Technical Support team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring that a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to collaborate with Engineering, Marketing, and Support teams regularly on technical issues.
What you will be doing:
- Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand, NVLink and GPU Technology and our End-to-End Solutions
- Responding to customer product support inquiries via telephone, email, or conference calls
- Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
- Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
- As a technical resource develop, re-define and document standard methodologies to provide to internal teams(Support/R&D) for support process and improvements
What we need to see:
- 8+ years in providing in-depth Customer Support and debugging experience focussed on large-scale networking and AI Infrastructure environments and products such as InfiniBand, Ethernet and GPU including infrastructure performance, strong interpersonal skills and ability to prioritize/multi-task easily with limited supervision.
- An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
- Shown use of established Agentic AI technologies (Claude, Codex, Cursor) in day-today job responsibilities.
- Excellent verbal and written English skills.
- Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills with a passion to solve problems.
Profound knowledge and experience (solving) in the following skills:
- Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level
- Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools
- Configuration and operational expertise with traditional network switch/router and Open platforms
- Linux OS System Administration, Networking and Performance on a LFCS/RHCSA level
- Containerized solutions experience on a level of DCA and/or CKA, Virtualization and (KVM/ESXi) and Cloud Infrastructure (AWS/OCI) Technologies
Ways to stand out from the crowd:
Knowledge and working experience with the following:
- InfiniBand, RDMA/RoCEv2 and GPU Technology.
- Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI, Slurm/SchedMD).
- Shell scripting (Bash/Python).
- Linux, Networking and NVIDIA AI Infrastructure and Operations Certifications such as CCNP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN
Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 120,000 USD - 207,000 USD for Level 4, and 144,000 USD - 230,000 USD for Level 5.You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.