Pega CDH Developer

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

What you’ll do

Design and develop decisioning strategies using Pega Customer Decision Hub.
Create and optimise customer campaigns and decisioning processes.
Manage propositions, offers and associated matrices.
Support inbound and outbound campaign management.
Contribute across the complete project lifecycle, including scoping, planning, requirements gathering, solution design, development, testing and go-live.
Translate strategic business drivers and operational requirements into suitable Pega Decisioning solutions.
Collaborate with stakeholders across technology, marketing, data, digital and Customer Value Management workstreams.
Undertake ad hoc data analysis and reporting using Teradata and Oracle SQL.
Contribute to the research, analysis, design, development, testing and documentation of solutions aligned with business and technology strategies.
Participate in solution and build reviews.
Troubleshoot technical and operational issues using agreed incident and problem management processes.
Support knowledge sharing and continuous improvement within the team.
Work effectively in an agile, multi-project and production operations environment.

Who you are

Essential experience and qualifications
You have eight or more years of overall professional experience.
You have at least four years of relevant Pega Decisioning consulting or industry experience.
You have experience with Pega Decisioning architecture and frameworks, proposition management, Next-Best-Action Designer, campaign management and data platforms.
You have delivered Pega Decisioning projects across multiple stages of the project lifecycle.
You have at least two years of experience delivering complex marketing or Customer Value Management engagements.
You hold a Pega Decisioning Consultant certification.
You have a bachelor’s degree or equivalent professional experience.
You have a strong understanding of customer relationship management and campaign management principles.
You have practical SQL and data analysis experience using Oracle and Teradata.
You have at least a basic understanding of Kafka or JMS.

Skills and working approach
You can understand and communicate strategic business drivers and operational process requirements.
You can map business requirements to relevant Pega Decisioning capabilities.
You communicate clearly with both technical and non-technical stakeholders.
You work collaboratively across multiple teams and workstreams.
You have effective presentation, documentation and stakeholder-management skills.
You apply structured analytical, troubleshooting and problem-solving techniques.
You are comfortable working independently while contributing positively to shared team goals.
You can operate effectively in a fast-moving, multi-project and production environment.
Experience with Pega Rules Process Commander would be beneficial.
Experience working in agile teams would be advantageous.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

The opportunity to contribute to customer decisioning and campaign transformation initiatives using Pega Customer Decision Hub.
Exposure to the complete delivery lifecycle, from early-stage scoping and requirements analysis through to implementation and go-live.
Collaboration with multidisciplinary teams across technology, marketing, data, digital and Customer Value Management.
Opportunities to solve complex business and technology challenges using customer data and advanced decisioning capabilities.
Experience working in an agile environment that supports knowledge sharing, continuous improvement and collaborative delivery.

What skills you will learn

Advanced design and implementation of Pega Decisioning strategies.
Practical application of Next-Best-Action Designer, proposition management and offer frameworks.
End-to-end management of inbound and outbound decisioning campaigns.
Translation of customer and business requirements into scalable decisioning solutions.
Integration of decisioning solutions with enterprise data platforms and messaging technologies.
Advanced data analysis and reporting using Oracle SQL and Teradata.
Cross-functional collaboration across marketing, technology, digital, data and Customer Value Management teams.
Agile delivery, build review, incident management and production support practices.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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