Senior Consultant, Productivity
West Monroe · New York, United States +1 · 1mo ago
Are you ready to make an impact?
West Monroe is seeking a Senior Consultant to join our Productivity discipline within our Organization, People & Change Practice. We partner with clients to solve complex operational challenges through process optimization, workforce productivity, and operational excellence. By combining data-driven insights with technology—including AI—we help organizations redesign how work gets done and deliver measurable business outcomes.
Unlike traditional process improvement roles, our consultants work across industries to solve complex business problems, helping clients improve operational performance, optimize resources, and implement sustainable improvements that create lasting business value. Senior Consultants lead workstreams, mentor junior team members, and deliver practical, measurable solutions for clients.
What You’ll Do
Lead operational assessments and develop client recommendations
- Lead current-state assessments to identify opportunities across business processes, workforce productivity, operating models, and performance management.
- Translate complex business challenges into structured analyses and actionable recommendations.
- Develop business cases that quantify productivity improvements, capacity gains, and financial impact.
- Facilitate client workshops and present findings to stakeholders.
Drive process and workforce optimization
- Design future-state processes that improve throughput, reduce cost, and enhance quality.
- Analyze workforce capacity, labor utilization, operating models, and performance metrics.
- Develop implementation roadmaps and help clients prioritize initiatives.
- Lead project workstreams by managing risks, ensuring quality, and driving successful delivery.
Deliver AI-enabled productivity solutions
- Identify opportunities to apply AI, automation, and digital capabilities across business processes and workflows.
- Partner with technical teams to translate business requirements into scalable solutions.
- Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
- Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.
Deliver client value and contribute to practice growth
- Deliver high-quality analyses, presentations, and implementation materials.
- Mentor Consultants and Experienced Consultants through coaching, guidance, and quality review.
- Support business development through client research, proposal development, and pursuit activities.
- Contribute to the growth of West Monroe’s Productivity discipline through methodologies, reusable assets, and knowledge sharing.
What You’ll Bring
- 4–6 years of experience, with management consulting experience highly preferred. Experience in professional services, operations, industrial engineering, business transformation, or a similarly analytical environment is also valued.
- Experience leading workstreams focused on process optimization, workforce productivity, operational excellence, labor analytics, operating model transformation, or service delivery improvement.
- Demonstrated ability to break down ambiguous business problems into structured analyses and data-driven recommendations.
- Experience developing productivity, capacity, labor, cost, operational performance, and ROI analyses.
- Experience facilitating client workshops and presenting recommendations to technical and executive audiences.
- Exposure to AI, automation, workflow technologies, or advanced analytics applied to business processes and operational improvement.
- Experience with Lean, Six Sigma, Value Stream Mapping, or other continuous improvement methodologies is preferred.
- Strong analytical, communication, and problem-solving skills with the ability to lead workstreams and collaborate across client and project teams.
- Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
- Bachelor’s degree in business, engineering, operations, analytics, industrial engineering, organizational development, or a related field.
- Ability to travel up to 50%.
- A commitment to inclusion and diversity, and openness to new ideas and perspectives.
- Ability to work permanently in the United States without sponsorship.
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
Please review our current policy regarding use of generative artificial intelligence during the application process. Additionally, West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to recruiting@westmonroe.com.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.