Sr. AV Engineer
Zipline · San Francisco, United States · 7h ago
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline is looking for a Senior AV Engineer to define and deliver the technical vision for our workplace audiovisual environment. You will own how AV systems are designed, standardized, operated, and maintained across large event spaces, conference rooms, and office displays.
This is a hands-on technical role with responsibility for both the employee experience today and the architecture that supports our growth. You will build reliable systems, establish clear technology standards, and create an operating model that makes AV easier to use, monitor, support, and scale.
What You'll Do
Define the technical vision and standards
- Assess our current AV environment and develop a roadmap for reliability, usability, standardization, and lifecycle management.
- Establish standards for conference rooms, large event spaces, and office displays, including approved equipment, system designs, control interfaces, and acceptance criteria.
- Translate business needs into technical designs, investment priorities, and practical implementation plans.
- Evaluate new technologies through testing and pilots, balancing employee experience, maintainability, cost, and long-term support.
Own large event spaces and all-hands experiences
- Engineer, maintain, and improve the systems supporting company all-hands, leadership presentations, and other high-visibility events.
- Own the technical readiness of audio, microphones, cameras, video switching, presentation playback, streaming, recording, and room controls.
- Deliver a strong experience for both in-person and remote participants, including clear speech, reliable presentation sharing, and effective audience participation.
- Establish rehearsal procedures, event checklists, backup plans, and support coverage; provide hands-on technical leadership during major events.
- Identify recurring issues and turn event learnings into lasting system improvements.
Deliver consistent conference-room experiences
- Own conference-room AV design, integration, commissioning, and ongoing performance.
- Create intuitive, repeatable experiences for joining meetings, sharing content, and collaborating with remote teams.
- Serve as the technical escalation point for complex issues across audio, video, conferencing platforms, control systems, and network connectivity.
- Partner with IT support to develop troubleshooting guides, training, and clear escalation paths.
Manage office displays and content distribution
- Own the technical platform for digital signage and content distribution throughout the office.
- Establish reliable processes for display provisioning, content scheduling, publishing permissions, playback, and device health monitoring.
- Partner with internal communications and workplace teams to enable timely, consistent content delivery.
- Standardize displays, players, configurations, and support procedures across spaces.
Build a sustainable AV service
- Establish centralized monitoring, preventive maintenance, asset inventory, configuration backups, controlled updates, and recovery procedures.
- Maintain accurate system diagrams, signal flows, equipment inventories, configuration files, and operating documentation.
- Partner with networking and security teams on secure, reliable AV connectivity and remote management.
- Lead integrators and vendors through design review, installation, commissioning, documentation, and handoff.
- Ensure internal teams retain access to system designs, source files, configurations, and the knowledge needed to support the environment.
- Define and track measures of service quality, including room availability, event readiness, recurring incidents, and resolution time.
What You'll Bring
- Substantial experience engineering and supporting enterprise AV environments, with demonstrated ownership of complex deployments and ongoing operations.
- Deep, hands-on expertise with enterprise AV platforms such as QSC/Q-SYS, Biamp Tesira, Crestron, Extron, or comparable systems used in large meeting and event spaces.
- Strong capabilities in DSP configuration, signal routing, control logic, user interfaces, commissioning, and troubleshooting across enterprise AV systems.
- Strong audio fundamentals, including gain structure, acoustic echo cancellation, microphone selection and placement, wireless microphone coordination, loudspeaker systems, and system tuning.
- Experience with video distribution, switching, cameras, presentation systems, streaming, and recording.
- Working knowledge of AV networking, including networked audio and video, VLANs, multicast, QoS, and coordination with enterprise networking teams.
- Experience integrating conferencing platforms, room peripherals, and control systems into a dependable user experience.
- A track record of establishing technical standards, managing vendors, and taking systems from requirements through operational handoff.
- The ability to troubleshoot calmly during live events and communicate clearly with presenters, employees, technical teams, and leadership.
- Sound judgment about when to customize a solution and when to adopt a repeatable standard.
Preferred qualifications
- Deep, hands-on expertise deploying and supporting QSC systems in large meeting and event spaces.
- Strong Q-SYS capabilities, including Q-SYS Designer, Core processors, DSP configuration, signal routing, control logic, user interfaces, commissioning, and troubleshooting.
- Relevant Q-SYS training or certifications, supported by practical deployment experience.
- Experience with Lua scripting, APIs, and third-party device integration.
- Experience administering enterprise digital signage or content-management platforms.
- Experience developing AV standards across multiple locations.
- AVIXA CTS, CTS-D, CTS-I, or equivalent demonstrated expertise.
What success looks like
- A clear, prioritized AV roadmap guides technology decisions and investment.
- All-hands and major events are supported by documented, tested systems and repeatable operating procedures.
- Conference rooms provide a consistent experience employees can use confidently.
- Office content is easy for authorized teams to publish and reliable for employees to view.
- AV systems are documented, monitored, maintainable, and supported by clear ownership.
- New spaces follow established standards, reducing unnecessary variation and recurring support issues.
What Else You Need To Know
The starting cash range for this role is $150,00 - $180,000; please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. We are always open to negotiation. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.