IT Support Engineer (6 Month FTC)

Company Description

Depop is a peer-to-peer circular fashion marketplace where anyone can buy, sell and discover secondhand fashion. Our mission is simple: to make fashion circular by making secondhand as exciting and rewarding as buying new.

Founded in 2011, Depop’s diverse community has helped move resale into the mainstream, where buying secondhand is no longer an alternative, but how people of different ages now engage with fashion. Today, more than 56 million registered users come to Depop to find great value, express their own personal style and give clothes a longer life. We believe that everything you want already exists, and our role is to help people discover it.

Powered by a team of over 500 people, our company is headquartered in London, with offices in New York. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company. For more information, visit www.depop.com

We aim to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users.

We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.

AI Disclosure: We use AI tools (Google Gemini) to help our team source and review applications for roles with a high volume of applications. These tools assist our recruiters in identifying great talent but do not replace human decision-making. At Depop, every hiring decision is made by a human.

If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to adjustments@depop.com.

About the Role

We're looking for an IT Support Engineer to join Depop's IT team.

This is a fixed-term contract of approximately 6 months, helping Depop through its integration with eBay.

In this role, you'll help employees through a period of change as Depop moves onto new devices, accounts and tools. You'll be a friendly, hands-on point of contact for colleagues across the business, making sure everyone can get set up, stay productive and feel confident with what's changing.

Day to day, you'll run setup sessions, troubleshoot issues in person and remotely, and spot common problems so we can fix them at the source and share clear guidance with everyone.

The ideal candidate enjoys solving problems, loves helping people and stays calm when things move quickly. This is a great opportunity to get hands-on experience of a large-scale IT integration.

You'll work closely with the Depop IT team and eBay's IT teams, as well as people from every part of the business.

What You'll Be Doing

• Work with the IT team across a range of hardware, platform and workspace migrations, answering employee questions and guiding people through each change.
• Help deliver a company-wide hardware refresh, coordinating setup sessions to get employees onto their new devices and accounts.
• Guide remote employees through setup and onboarding, and provide ongoing support after handover.
• Handle onsite and remote support queries with a high standard of customer service, including questions and issues with new devices and tools.
• Take ownership of issues through to resolution, and flag recurring problems or improvements to the team.
• Analyse common issues and keep documentation up to date as processes and tools change.
• Assist with AV, video conferencing and hardware setup and maintenance as needed.

What We're Looking For

Essential

• Hands-on experience in an IT support or service desk role.
• Strong troubleshooting skills across macOS and Apple hardware.
• Experience with identity and collaboration tools such as Okta, Google Workspace, Slack, Jira and Confluence.
• Excellent communication skills, with the ability to explain technical issues clearly to non-technical colleagues.
• A customer-focused approach and patience when helping people through change.
• Ability to manage your own workload while working collaboratively across teams.
• Able to hit the ground running and deliver impact within a fixed-term engagement.

Nice to Have

• Experience with enterprise Mac device management, such as Jamf Pro.
• Experience with Microsoft 365.
• Experience supporting a device rollout, hardware refresh or system migration.
• Familiarity with password managers and endpoint security tools, such as 1Password.
• IT or service desk certifications.

Additional Information

Health + Mental Wellbeing

• PMI and cash plan healthcare access with Bupa

• Subsidised counselling and coaching with Self Space

• Cycle to Work scheme with options from Evans or the Green Commute Initiative

• Employee Assistance Programme (EAP) for 24/7 confidential support

• Mental Health First Aiders across the business for support and signposting

Work/Life Balance:

• 25 days annual leave with option to carry over up to 5 days

• 1 company-wide day off per quarter

• Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant

• All offices are dog-friendly

• Ability to work abroad for 4 weeks per year in UK tax treaty countries

Family Life:

• 18 weeks of paid parental leave for full-time regular employees

• IVF leave, shared parental leave, and paid emergency parent/carer leave

Learn + Grow:

• Development discussions to support continuous learning and professional growth.

• Upskilling our employees with company wide training workshops, materials and resources

Your Future:

• Life Insurance (financial compensation of 3x your salary)

• Pension matching up to 6% of full base salary with Aviva