Product Manager (Email)
Infobip · Zagreb, Croatia +1 · 1d ago
Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.


What this role is all about
As a Product Manager for Email, you will lead the discovery, definition, build, launch and scaling of products across the full email journey, owning your product area independently within our Product Management function. You will work inside the Email business unit, reporting to the Group Product Manager for Email and working closely with business and engineering teams to grow our email offering, which today combines high-throughput sending infrastructure, email validation, the Deliverability Center and hands-on support from deliverability experts, into a complete product clients rely on from the first draft to the final result.
What you'll do
- Identify client needs and market problems, keeping overall business goals in mind.
- Define a clear product vision, strategy and roadmap for Email, covering the full client journey from content to results.
- Lead how we bring intelligence and automation into email, from content recommendations and delivery diagnostics to explaining performance data in plain language, moving toward experiences where clients set the goal and the platform handles the steps.
- Use data to make product decisions, defining success metrics, tracking adoption and performance, and acting on what the numbers show.
- Work closely with operations and deliverability teams to keep the product reliable at scale, turning recurring operational issues into product improvements.
- Build products together with engineering and design, based on market research, competitor analysis and the wider Infobip platform, while following industry changes such as Google, Microsoft and Yahoo sender requirements, DMARC, BIMI and privacy rules.
- Get the company ready to launch new products and features by removing roadblocks, and present our products at internal and external workshops, webinars and industry events such as M3AAWG, building relationships with industry peers.
What makes you a strong fit
- At least 3 years of experience in product management or a similar role.
- Understanding of technical concepts such as APIs and integrations.
- Data-driven and analytical, basing decisions on evidence such as client feedback and metrics like adoption, engagement and retention.
- Strong operational skills, staying close to day-to-day product performance, spotting problems early and following them through to resolution.
- Experience working closely with engineering teams, communicating product vision, defining features and managing releases, with an understanding of how the product fits into the wider technical stack, across the end-to-end product life cycle from discovery to delivery.
- Able to communicate with and influence decisions at every level of an organisation; a team player who learns and shares knowledge.
- Fluent in English.
Nice-to-have qualifications
- Experience in email, messaging or CPaaS, including knowledge of SMTP, SPF, DKIM and DMARC.
- Experience leading data-heavy products, such as analytics, monitoring or reporting tools, or building and launching automation features.
- Experience with market research and competitor analysis.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip.

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