Global Workforce Screening Associate - Business Analysis & Reporting Specialist
JPMorgan Chase · Plano, United States · 14h ago
Mid levelOn-siteInvestment & Asset Management
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.
- Responsible for reviewing complex work and decision-making based on evaluation of evidence and applicable criteria. Conduct deeper investigation and analysis on screening related matters
- Manage fingerprint subscriptions, partner with internal stakeholders. Process complicated alerts and engage hires for additional information, when needed.
- Maintain comprehensive documentation of investigations and decisions, and prepare reports for management review and decision-making
- Independently review & analyze data to assess validity and compliance with relevant policies, regulations, and guidelines.
- Maintain working knowledge of automated processes supporting workflow
- Subject matter expert in all aspects of screening life cycle & processes including vendor initiation, automation and case management
- Provide vendor oversight & work independently to understand what requires escalation
- Provide operational use cases for technology improvement, ability to draft requirements
- Work in a fast-paced environment, meet deadlines, and perform at high standards with limited supervision/guidance
- Role requires in-depth understanding of methods, systems, and procedures to effectively process cases, solve problems and share ideas for improvement
- Exercise sound judgment; act with integrity; protect our company, clients and customers
Required qualifications, capabilities and skills:
- 4 years work experience in banking or financial services industry
- Ability to evaluate options and make informed choices based on overarching principles or guidelines
- Ability to leverage advanced analytical tools and software to enhance accuracy and efficiency of processes; proficiency in Microsoft office & Alteryx
- Ability to understand third party case initiation, technology and operational workflows including ‘end to end’ case management, providing vendor oversight & when to escalate
- Ability to manage case load within Service Level Agreement and identify potential escalations
- Possess skills to manage and resolve data related issues
- Outstanding written/verbal communication skills and proficiency in Microsoft office
- Demonstrate initiative to work in a fast-paced environment, meet deadlines, and perform at high standards with limited supervision
- Quickly learn and understand US regulations, criminal justice system and US credit reports
Preferred required qualifications, capabilities and skills:
- Ability to cultivate partnerships and collaborate across team and embrace / adapt to change with ease; keep current with process
- Time management and organizational skills and ability to work under pressure
- Must be able to maintain a high degree of confidentiality