Senior Technical Product Owner, Agentic Transformation

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Department Description 

The mission of the Agentic Transformation team within the Solutions and Builder Center of Excellence (CoE) is to redesign day-in-the-life SE & Builder workflows with supporting agentic harnesses and best in class experiences to help them deliver their best work and drive customer outcomes. 

Role Description 

We are looking for a Senior Technical Product Owner to lead our in house agentic harness development for SEs and builders. This could include working on our agentic platform and marketplaces, agentic tooling, agentic assets such as skills, agents, and MCPs, or creating new experiences and surfaces. In this high-impact individual contributor role, you will act as the Product Owner helping to represent the needs of SEs and Builders in the field, helping them spend less time creating assets in the back office and more time having impact in the customer's office. 

● You will go beyond managing a backlog; you will own high-impact, multi-month initiatives that span our entire portfolio. You will serve as the connectivity hub for the entire organization, bridging the gap between our Central Core technology, our agentic portfolio and the needs in the field. 

● Crucially, you will work heavily with our Strategy, Research, Engineering and Operations teams to evaluate our agentic harness (AI tools, skills, agents) needs. You will serve as the primary technical voice in assessing which agentic harness (AI tools, skills, agents) and infrastructure investments are required to support our long-term roadmap, ensuring our environments remain cutting-edge and scalable. 

● If you are passionate about driving innovation, fostering collaboration, translating business needs into product roadmaps, and shaping the future of Solution Engineers & Builders, we invite you to join the Agentic Transformation Team within our Center of Excellence. 

Roles and Responsibilities 

1. Strategic Vision & Roadmap (Trusted Partner) 

● AI Strategy: Partner with the AI Strategists to evaluate and prioritize agentic harness (AI tools, skills, agents) needs. For the tooling where we decide to build vs buy, you will be the Product Owner in an agile development environment.

● Roadmap Alignment: Influence roadmap prioritization by representing AI technical needs in strategic planning. Ensure alignment across business units and anticipate shifts in Salesforce's AI product direction to support long-term goals. 

2. Communication & Collaboration (Translator & Collaborator) 

● Relationship Building: Build coalitions that enable cross-functional strategy execution. Leverage influence and diplomacy to sustain long-term trust and alignment with Product, Solutions & Builders, Platform, Tooling, and other teams within our Center of Excellence. 

● Technical Translation: Establish organizational standards for technical translation, converting complex AI concepts like LLMs and prompt engineering into clear business value to enable alignment at executive and cross-functional levels. 

● Cross-Functional Alignment: Coordinate release trains and align with enterprise-level roadmaps to ensure AI dependencies are managed effectively across multiple industry teams. 

3. Project/Program Management (Business Owner) 

● Enterprise Backlog Management: Define enterprise-level backlog management standards for AI initiatives. Shape organizational priorities and model advanced prioritization practices for other Product Owners. 

Basic Requirements 

● Experience: Minimum of 5+ years of professional experience, with a strong background in Product Ownership, Solution Engineering, or Product Management. 

● Technical Expertise: Knowledge of Salesforce AI capabilities (Agentforce, Slackbot) and Data 360, with the ability to anticipate product trends and align them with technical solutions. 

● Agile Mastery: Experience acting as a Product Owner in a scaled Agile environment. Proven track record of aligning backlog priorities with business objectives and delivering high-value increments. 

● Communication: Strong oral, written, and presentation skills. Ability to establish enterprise-wide standards for clear communication. 

Preferred Requirements 

● Experience leading complex, cross-functional technical initiatives or portfolio-level backlog management. 

● Previous experience as a Solution Engineer (SE) or Forward Deployed Engineer (FDE) in a pre-sales environment. 

● Experience building or managing Large Language Model (LLM) prompts and grounding strategies.

● Salesforce Certifications: Current Salesforce Agentforce Specialist and/or Data 360 Consultant. 

● Scrum Certification: Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM) certification.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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