AVP, Compliance Governance and Reporting Lead

Role Summary/Purpose:

The AVP, Compliance Governance and Reporting Lead is responsible for driving the effectiveness and ongoing enhancement of the Compliance Program’s governance, risk reporting, metric oversight, and management reporting routines. The AVP will oversee key Compliance governance processes and serve as a trusted partner to Compliance Leadership by synthesizing complex information and translating it into clear, actionable insights for senior leadership.

The AVP will also lead governance for key Compliance committees, risk appetite and KRI oversight, control execution, regulatory and examination support, and the Compliance Program Master Schedule. In addition, this role will identify opportunities to strengthen governance, reporting analytics, and processes through improved data, automation, and standardized practices.

Essential Responsibilities:

• Own and continuously enhance key Compliance governance routines, including the Compliance Sub-Committee and other senior management forums. Partner with stakeholders to identify appropriate topics for escalation and discussion; develop agendas and decision-ready materials; facilitate effective meetings; maintain action and decision logs; and ensure timely follow-through on commitments.
• Synthesize complex compliance and risk information into concise, executive-level reporting and insights for Compliance leadership, ERMC, the Risk Committee, and other senior governance forums. Identify relevant information, emerging concerns, and areas requiring management attention rather than simply consolidating information provided by others.
• Oversee Compliance risk appetite and key risk indicator (KRI) reporting, coordinating submissions across stakeholders. Assess the completeness and quality of metric reporting, challenge breaches where appropriate, and ensure reporting aligns with established reporting standards.
• Manage and enhance the Compliance Program Master Schedule to provide leadership with a view of key Compliance monitoring activities and their implications for Compliance risk. Proactively identify upcoming reviews and follow up before items become overdue. Work with the eGRC team to evolve the Master Schedule module into a more effective governance tool by enabling automated reminders, status updates, and workflow-based approvals, reducing reliance on manual email and spreadsheet tracking.
• Execute and oversee key Compliance Program controls designed to validate the integrity of the regulatory inventory, including confirming that regulatory requirements are appropriately mapped to applicable processes and controls; identifying orphaned requirements; and driving timely remediation and closure.
• Support regulatory examinations, internal audits, and other supervisory engagements by coordinating Compliance responses, developing executive-ready materials, tracking commitments and deliverables, and ensuring consistent communication regarding program status and risk matters.
• Drive continuous improvement of Compliance governance, reporting, and analytics processes by evaluating existing routines, documents, meeting structures, and workflows; identifying opportunities for simplification, standardization, and improved effectiveness; and leveraging tools such as Tableau, Excel, workflow tools, and emerging technology to enhance transparency, automate reporting, and reduce manual processes.
• Serve as a trusted partner across Compliance Risk, Legal, Internal Audit, and the First Line of Defense, independently engaging stakeholders, resolving issues, anticipating downstream impacts, and driving work from ambiguous objectives through recommendation and execution.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree and 3+ years of experience in governance, risk, and controls within a financial institution; or in lieu of a degree, 5–7+ years of relevant financial services experience in governance, risk, and controls.
• Demonstrated experience managing complex governance, risk reporting, program management, or executive reporting processes within a highly regulated environment in a financial institution.
• Strong written and verbal communication skills, including the ability to produce clear governance documentation and leadership-ready reporting.
• Experience using risk/compliance tools and reporting solutions (e.g., eGRC, SharePoint/Teamsites, Tableau, or similar platforms).
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word; familiarity with workflow/automation tools (e.g., Power Apps) preferred.
• Ability and flexibility to travel for business as required 

Desired Characteristics:

• Strategic thinker with strong judgement and ability to connect individual activities to the broader program.
• Highly organized, disciplined and detail orientated.
• Strong analytical, critical thinking and problem-solving skills.
• Ability to translate complex information into clear, actionable insights.
• Project and process management skills, including the ability to manage multiple priorities and deadlines.
• Ability to independently manage ambiguous assignments and drive work forward.
• Curious and improvement-oriented, with a demonstrated interest in challenging the status quo.
• Demonstrated ability to build relationships, communicate effectively, and influence stakeholders.
• Experience developing and maintaining dashboards and management reporting (Tableau preferred).
• Understanding of regulatory expectations applicable to Compliance Management Systems (CMS) in banking.
• Certification preferred: Certified Regulatory Compliance Manager (CRCM).

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Risk Management