Transformation Consultant, Professional Services
Thomson Reuters · Remote · New York, United States · 1d ago
Job Description
Senior AI Transformation Consultant, Professional Services
Focus: AI Transformation Services for CoCounsel and Thomson Reuters solutions
Giving a legal, tax, or trade team access to AI is the easy part. The real work is changing how the work gets done — and proving it made a difference.
As a Senior AI Transformation Consultant, you will lead that work hands on: finding the workflows worth changing, designing how they should run with AI, getting people to genuinely use them, and measuring what it delivers - with CoCounsel Legal and CoCounsel for Tax and Trade at the center. You’ll work embedded with client teams, alongside Sales, our AI engineers, enablement specialists, and product teams, from the first client conversation through rollout and measured value.
Key Responsibilities:
In this opportunity as Senior AI Transformation Consultant, Professional Services, you will:
· Independently lead defined transformation engagements or bounded workstreams across the lifecycle, managing plans, workstreams, and client communication.
· Conduct targeted discovery through interviews, workshops, surveys, usage information, and operational measures; synthesize clear diagnoses, priority workflows, and next-step decisions.
· Map current and future-state workflows and develop practical, scoped plans for targeted changes, activation, adoption, risks, dependencies, and success measures.
· Capture baselines, analyze quantitative and qualitative evidence, and prepare reporting that is precise about what the data does and does not support.
· Identify adoption barriers—including workflow fit, confidence, risk concerns, or unclear ownership—and put practical recovery actions in place.
· Support fit-for-purpose responsible-use controls, including review steps, quality checks, and clear accountability for priority use cases.
· Work alongside forward deployed AI engineers as they build against the customer’s real systems and data, translating what is technically possible into workflow designs people will actually use.
· Own the quality and credibility of your work, bring the hard calls to a Principal Consultant early, and turn what you learn in the field into methods the team can reuse.
Required Qualifications:
You’re a fit for the Senior AI Transformation Consultant, Professional Services role if you have:
· Bachelor’s degree in Law, Business, Organizational Transformation, Computer Science, or a related field; advanced degree or relevant certifications preferred.
· 5+ years in professional services, consulting, transformation, change management, or complex AI or enterprise-technology delivery, subject to HR leveling.
· Experience independently leading defined customer engagements or workstreams within agreed scope, timelines, and commercial expectations.
· Experience assessing professional workflows and contributing to targeted workflow and operating changes that support technology-enabled outcomes.
· Strong workshop facilitation and stakeholder-management skills across business, legal, operational, technology, and end-user groups.
· Analytical ability to interpret quantitative and qualitative evidence, establish success measures, and recommend clear next actions.
· Understanding of change, adoption, AI capabilities and limitations, and responsible-use considerations in professional workflows.
· Clear communication and structured-writing skills, sound judgment in ambiguity, and a collaborative approach to cross-functional delivery.
Preferred Qualifications:
· Experience with AI-enabled legal, tax, trade, risk, compliance, or other regulated professional workflows.
· Experience using customer evidence to develop recommendations or contributing to reusable consulting assets.
· Relevant change, process-improvement, project-management, or responsible-AI certification.
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What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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