Director, TechEx, Product & Delivery Management
West Monroe · Chicago, United States +1 · 10h ago
Are you ready to make an impact?
From designing customer-facing software to integrating complex platforms and leveraging actionable data, we partner with our clients to modernize every layer of your technology stack. Our product and engineering teams work on bringing modern architecture practices, cloud technologies, and industry expertise to build software that’s as smart as it is impactful.
As a Director in our Technology and Experience practice and Software discipline, you will join a leadership team focused helping companies become digital in every part of their business, while mentoring the next generation of leaders at West Monroe. You will drive new opportunities for engagements spanning Product strategy, high-performing product organization, product design & build, AI in SDLC, intelligent agents and product operations. You should be passionate about delivering technology solutions that are grounded in the human experience and be prepared to embrace West Monroe’s fast-growing and entrepreneurial environment.
What will you be doing?
The primary responsibility of this role is business development (hunting new clients and building relationships with existing clients) and partnering with our industry teams to generate new business and pursue opportunities to drive sales across the practice with a focus on product management. Your additional responsibilities will include owning client relationships, leading engagements, ensuring a high level of client satisfaction and successful project outcomes, and supporting all aspects of growing capabilities and offerings.
As a Director within West Monroe, you are responsible for:
Business Development
- Lead and/or collaborate with industry segment teams and key accounts on account planning, and execute those plans for account growth
- Leverage your personal network of digital and product executive relationships (Chief Product Officers, Chief Digital Officers, Chief Information Officers, SVP – Product and Experience, Product Engineering Leads, etc.) to secure executive-level introduction meetings to generate new business at target accounts
- Identify and drive business development activities by assessing opportunities, designing solutions, developing proposals/SOWs, leveraging on-shore and near-shore delivery models, establishing relationships with clients and prospective clients, and helping to close new deals
- Develop go-to-market (GTM) messaging and sales materials to support business development for prospects and clients
- Create work plans, pricing estimates, and risk assessments for potential engagements
- Contribute to thought leadership to strengthen marketing efforts
- Attend networking events and actively build and leverage a professional network and affiliate network in the local community
- Identify impactful partnerships that can become sales and revenue channels for product and software engineering capabilities, and work with our partnerships team to drive work through those partnerships, grow our relationships and invest in those partnerships
Client Leadership
- Bring subject matter depth in imagining, designing, and managing development of bespoke digital products that capture real business value such that you can be a trust executive advisor to our most senior and sophisticated client executives
- Lead teams serving clients across industries as the engagement lead and owning overall accountability of successful delivery while demonstrating executive presence with high level client counterparts.
- Provide quality assurance and conduct frequent touch bases with client executives to ensure value is realized and understood from our engagements
- Work with program and project leadership to implement processes and technology that support business value and process efficiency across business and technical functions
- Manage and influence multi-disciplinary teams to translate client business objectives into Product Management engagement types and offerings
- Identify, develop and leverage accelerators focused on addressing industry-specific challenges
Practice Development
- Collaborate with national Technology & Experience leaders and across West Monroe’s industry and functional practices, to evangelize, develop and deliver multi-disciplinary, data-driven product management engagement types and offerings
- Collaborate with multidisciplinary teams across the firm to develop and enhance delivery capabilities across West Monroe’s practice areas
Qualifications:
- 12+ years of work experience within a high growth, team-based, client facing digital and/or global business and technology consulting firm including direct experience selling and delivering digital product management and advisory services, digital product build and software modernization services to executive-level corporate strategic buyers
- Domain expertise, experience, and interest in creating winning digital product strategies, augmenting and accelerating SDLC processes with AI, capturing product discovery/delivery metrics using leading frameworks (DORA, SPACE, and others), designing and building digital products, modernizing legacy software and implementing product processes and tools that enable effective product operations in a hybrid (onshore, nearshore, offshore) delivery setup
- Demonstrated experience selling into Fortune 1000, enterprise, and upper mid-market clients and commercial success in selling multiple multi-million dollar deals each year
- Demonstrated experience hunting, farming, and closing large scale product engineering opportunities leveraging on-shore and near-shore delivery models
- Expertise within sales strategy, business development, pricing, account management, sales operations, sales enablement, and bringing new products and services to market
- Ability to combine technical experience with other strong management and leadership skills, specifically expertise in client relationship management, and business case development of go-to-market practices (e.g., sales effectiveness, pricing, sales operations) and/or product delivery (e.g., product management, user experience, software development)
- Bring product management market sales experience in one or more of these industries: Healthcare, Financial Services, Energy & Utilities, High-Tech and Software, Life Sciences, Private Equity, Consumer & Industrial Products, and Insurance
- Able to work independently and as a team player in coordinating and driving sales processes
- Strong communication skills and ability to work with C-level clients
- A Bachelor’s degree or equivalent professional experience
- Ability to Travel, as required based on client and practice demands
- Ability to be in-person three days a week is required. Directors at West Monroe are expected to be in-person three days a week. This can include being present at client sites, in the market, or in-office for internal collaboration. There is flexibility and an understanding that schedules ebb and flow, but a core belief is that when we are together with our people and our clients, we build stronger relationships and are better equipped to sell and deliver value.
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
Please review our current policy regarding use of generative artificial intelligence during the application process. Additionally, West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to recruiting@westmonroe.com.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.