Digital Business Analyst

Role: Digital Business Analyst

Level: 9 - Specialist

Location: Dublin

Practice: Accenture Song - Design & Digital Products

Years of Experience: 4+

About Accenture: 

Do you want to help leading organisations launch world class human-centric products & platforms that re-imagine experiences with digital, data, AI and technology at their core?  

Then come and join our Accenture Ireland Song Design & Digital Products team.  

Our team accelerates growth and value for our clients through sustained customer relevance. We are a bold and generous team of creatives, designers, technologists, strategists and engineers working together to make possibilities a reality. We are purpose-built to help businesses serve the modern customer and their ever-evolving needs.  

As part of our team, you will help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate, and deliver value provides an unparalleled opportunity to grow and advance.  

You will learn and grow within an innovative culture that thrives on shared success, diverse and innovative ways of thinking that enables boundary-less opportunities that can drive your career in new & exciting ways. This is a fast-paced and client-centric focused environment. We have a constant focus on our people development and a collaborative and mutually encouraging culture.  

As part of our team, you will be working with cutting-edge design systems and digital platforms, and you will have the opportunity to develop a wide range of new skills on the job.     

If this sounds like you, we would love to hear from you! 

Role Overview:

As a Digital Business Analyst you will drive the digital product design. Focusing on delivering leading customers experiences across digital channels (e.g. app / website / CRM) projects from requirements gathering and definition, customer experience design through to delivery and roll out to end customers.   

Key tasks and responsibilities: 

• Planning and leading business requirements workshops, including requirements write up 

• Developing detailed and clear business requirements to enable customer experience design and development teams to deliver leading customer experiences for customers 

• Business case creation including value identification and measurement  

• Conducting customer stakeholder interviews to capture business insights and requirements  

• Support and provide direction to client product owners on feature prioritisation 

• User story creation and product backlog creation and ongoing backlog grooming 

• Utilise design thinking and agile methodologies to deliver customer and business benefits in a timely manner  

• Owns projects from beginning to end, eliminates obstacles and takes responsibility for getting results for our clients and their customers 

• Acts as a project coordinator for digitally based projects, managing resources, stakeholders and relationships across teams internally and with the client  

• Brings together people from creative, business and technical backgrounds, often across multiple dispersed teams, to collaborate for project success  

• Effectively communicates with client and project teams alike, from requirement gathering and expectation management, to communicating vision and team collaboration  

• Develops and mentors' colleagues and team members at different levels of experience and with different skill sets 

Knowledge, experience, and technical skills: 

• 4+ years of working on customer / digital projects from vision through to delivery  

• Experience in the delivery of Web, Mobile and eCommerce projects based on leading technology platforms  

• Experience of customer / digital design projects, working with Service, UX and UI designers, front-end developers, data engineers and digital marketers  

• Experience in running business and technology workshops to capture business and technical product requirements 

• Experience utilising AI tools and agentic AI to capture, shape and refine requirements   

• Experience in AI Native engineering practices delivering enterprise ready AI agents with familiarity of leading AI providers (e.g. Anthropic, Google, OpenAI etc) 

• Experience of working with multi-location teams is preferable 

• Experience of working in complex, matrix organisations is preferable  

• Experience of Atlassian tooling (Jira, Confluence) or equivalent is an advantage 

• Experience of Figma tooling or equivalent is an advantage 

Qualifications 

• Relevant 3rd level qualification – design, technology, other  

• Agile Certification such as SAFe is an advantage  

• PMP Certified or similar qualification an advantage 

• AI certification or similar qualification an advantage 

What does Accenture, offer you? 

Working at Accenture means joining a company that prides itself on being Truly Human. In addition to a competitive base salary, you’ll also have an extensive benefits package that includes:  

• Pension contributions  

• Private health insurance  

• Employee share scheme  

• Discounted gym membership  

• Emergency caring facilities  

• 2 days’ leave per year for charitable work of your choice  

• Professional membership  

• Community events 

Does this appeal to you? If so, we wish to hear from you 

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.  

Visit us at www.accenture.com. 

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement      

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities