Operations Manager
JPMorgan Chase · Buenos Aires, Argentina · 14h ago
ManagerOn-siteCorporate Finance & FP&A
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
This is a first-line, hands-on people leadership role supporting a local team of a global operation. The focus is on day-to-day execution, prioritization, coaching, and performance support to deliver timely, high-quality client solutions.
Shift: Monday–Friday, 1:00 pm – 10:00 pm
Job Responsibilities:
- Provide daily guidance, prioritization, and support to Presentation Specialists to ensure processes and methodologies are followed
- Track work in progress and team coverage; monitor core metrics (demand vs. capacity) and escalate risks/issues to management
- Support onboarding and training; provide ongoing feedback and coaching to drive quality and timeliness
- Ensure adherence to HR/Compliance and departmental policies and procedures, including health & safety guidelines
- Foster a positive, inclusive team environment; remove blockers and drive rapid resolution for clients
- Identify improvement opportunities and support implementation in partnership with management and global partners
Required Qualifications, Skills and Capabilities:
- Bachelor’s degree
- Advanced English
- 10+ years of relevant operations/service delivery experience
- Proven experience leading a team is required.
- Strong communication, organization, and problem-solving skills
Preferred Qualifications:
- Exposure to KPI tracking and basic workforce planning