Product Manager - Infrastructure Platforms

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Infrastructure Platforms you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops and communicates product strategy, vision, and roadmap aligned to business objectives and customer outcomes.
• Translates strategic goals into prioritized initiatives and releases with measurable outcomes, and maintains clear traceability between business objectives, roadmap items, requirements, delivery milestones, and value realization.
• Manages discovery efforts and product research (including user interviews, feedback sessions, and requirement workshops) to uncover customer needs and incorporate them into the product roadmap and backlog.
• Builds and maintains strong stakeholder partnerships across business sponsors, customers/users, engineering, UX, architecture, risk, compliance, and executive stakeholders; manages expectations through regular communication, roadmap reviews, status updates, product demonstrations, and office hours.
• Owns, maintains, and continuously develops a product backlog that enables delivery teams to operate at least 2–3 sprints ahead, ensuring items are refined, prioritized, and ready for implementation.
• Partners with engineering and UX teams to translate requirements into well-defined, testable, shippable increments, including driving backlog grooming, participating in sprint planning, defining acceptance criteria, and ensuring release readiness.
• Champions user-centric design and experience improvement, evaluating user journeys, personas, workflows, usability, adoption, and operational efficiency; incorporates user feedback into prioritization and product evolution.
• Builds the framework and tracks key success metrics such as cost, feature/functionality, risk posture, reliability, adoption, usage patterns, operational metrics, and overall product health—driving data-informed decisions tied to business outcomes.
• Continuously assesses market trends, emerging technologies, and AI opportunities to improve product value, competitiveness, user experience, and productivity; identifies and advances opportunities to embed AI capabilities into products and workflows.

Required qualifications, capabilities, and skills

• 12+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, including discovery, ideation, strategic development, requirements definition, delivery, and value management.
• Demonstrated ability to lead cross-functional teams and make prioritization and scope trade-off decisions with clear accountability.
• Strong analytical and data fluency, including defining and monitoring KPIs and using data to drive product decisions.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Strong technical acumen and comfort engaging on modern architectures, APIs, integrations, and data platforms, including familiarity with API structures, JSON payloads, and common integration patterns.
• Working knowledge of relational and NoSQL data models, and ability to perform or facilitate analysis using SQL and reporting platforms (e.g., Tableau, Power BI, Grafana, or similar).
• Experience leveraging AI tools to improve product management efficiency (analysis, research, content generation, and stakeholder communication) and/or delivering AI-enabled product capabilities.