Director, Product Management ServiceNow Cloud

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Kirkland, WA or Pacific Time Zone locations preferred with hybrid work personas.

Team

The ServiceNow Cloud Platform PM team is responsible for defining the strategy and roadmap for how ServiceNow is deployed, operated, and experienced across commercial, sovereign, partner-hosted, and customer-operated environments.

ServiceNow Cloud is the foundation that powers our global SaaS business. As ServiceNow continues to expand its cloud footprint, evolve its architecture, and support increasingly complex customer requirements, we are looking for an experienced Product Manager to join our team and drive the strategy and execution of our Cloud Platform portfolio.

This role requires someone who thrives in ambiguity, takes ownership beyond formal organizational boundaries, and consistently focuses on outcomes over roles. Success often means stepping outside traditional product management responsibilities to unblock strategic initiatives, drive alignment across teams, and ensure critical business objectives are achieved.

You will be a key member of a small team responsible for shaping the future of ServiceNow's cloud platform strategy and enabling the company's next phase of growth.

What you get to do in this role:

• Drive Cross-Functional Execution:
  • Work across engineering, operations, security, legal, compliance, infrastructure, and go-to-market teams to deliver strategic platform initiatives.
  • Build alignment across diverse stakeholders and drive decisions in complex, highly matrixed environments.
  • Communicate priorities clearly and effectively to executive, technical, and customer-facing audiences
• Influence Product and Business Direction
  • Evaluate customer requirements, regulatory trends, cloud industry developments, and hyperscaler capabilities to inform strategic investment decisions.
  • Integrate customer feedback, business priorities, and technical constraints into clear product recommendations and execution plans.
  • Develop executive-level recommendations and communicate complex tradeoffs across technical, operational, and business stakeholders.
• Support Customer and Business Growth
  • Partner with field teams on strategic customer opportunities and cloud-related discussions. Serve as a trusted subject matter expert for ServiceNow's cloud platform.
  • Support market expansion initiatives, regional growth strategies, and evolving customer requirements.
• Lead Through Ownership (one of the most important parts of the role)
  • Serve as the accountable owner for strategic initiatives, driving outcomes regardless of organizational boundaries, ownership ambiguity, or functional silos.
  • Identify and close execution gaps across product, engineering, operations, compliance, go-to-market, and marketing teams.
  • Take initiative to lead workstreams outside traditional role definitions when necessary to ensure successful outcomes.
  • Demonstrate flexibility and adaptability by stepping into areas where additional leadership is needed and helping the broader team execute against business priorities.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years of product management experience in cloud platforms, enterprise software, infrastructure services, or medium to large-scale SaaS environments with a Bachelor's degree; or 12 years and a Master's degree; or a PhD with 8 years experience; or equivalent experience.
• Deep knowledge of cloud computing architectures and hyperscaler ecosystems, including AWS, Microsoft Azure, and Google Cloud Platform.
• Strong understanding of enterprise SaaS platforms and the operational considerations required to run cloud services at global scale.
• Proven experience defining product strategy and roadmaps for complex technical platforms.
• Demonstrated ability to drive complex cross-functional initiatives involving engineering, operations, security, compliance, legal, partnerships, and go-to-market teams.
• (MUST HAVE) Exceptional ownership mindset with a history of driving initiatives to successful outcomes, even when responsibility spans multiple organizations or falls outside formal role definitions.
• Proven ability to identify organizational gaps, create clarity in ambiguous situations, and proactively drive action to achieve business objectives.
• Strong analytical and strategic thinking skills with the ability to synthesize information from multiple sources and make effective decisions in fast-paced environments.
• Experience conducting market analysis, competitive assessment, customer discovery, and research to inform product strategy and investment decisions.
• Ability to translate complex business, technical, and customer requirements into clear product priorities and execution plans. PM as a GM mindset.
• Excellent written, verbal, and presentation skills, with the ability to communicate effectively to executive, business, technical, and customer audiences.
• Demonstrated success influencing without authority and leading initiatives across large organizations.
• Self-starter who thrives in fast-paced, highly collaborative, and often ambiguous environments.

Preferred Qualifications

• Experience working at a hyperscaler, cloud provider, or mid to large enterprise SaaS company.
• Experience supporting globally distributed SaaS platforms and multi-region cloud deployments.
• Experience with cloud security, compliance, sovereignty, data residency, or regulated cloud environments.
• Experience driving cloud transformation, architecture modernization, or datacenter-to-cloud initiatives.
• Familiarity with AI infrastructure, cloud-native AI services, and the impact of AI workloads on platform architecture and operations.
• Experience supporting strategic customer engagements, executive briefings, and customer-facing product discussions.

For positions in this location, we offer a base pay of $199,100 - $348,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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