Director of Product Management – Open USD
Visa · San Francisco, United States · 1d ago
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Job Description: Director of Product Management – Open USD Compliance and Onboarding Feature Owner
Visa’s Stablecoin team is building cutting-edge onchain infrastructure to change the way money moves. While onchain solutions began as niche and speculative, they are now transforming how value moves across the global financial ecosystem.
Visa is at the forefront of this transition. We are rapidly expanding our stablecoin and tokenized money infrastructure to enhance our network and develop solutions for partners around the world. Visa brings trust, scale, and security to the evolving onchain ecosystem, creating the opportunity for generational impact in payments and beyond.
We are seeking a Director of Product Management – Open USD Compliance and Onboarding to set the strategy and lead delivery of scalable capabilities for partner onboarding, Know Your Business (KYB), compliance, and partner data management. This leader will define the global product vision and operating model, establish roadmap priorities, and guide the development of workflows, platforms, controls, and automation required to expand Open USD responsibly across markets and partner segments.
This is a senior, highly cross-functional leadership role at the intersection of stablecoins, regulatory strategy, financial crime compliance, onboarding operations, data governance, and enterprise-scale financial infrastructure. The ideal candidate combines strategic product leadership with strong execution discipline, can influence executive stakeholders, and can translate complex global and local requirements into a cohesive platform strategy and measurable business outcomes.
In this role, you will lead across compliance, legal, risk, operations, engineering, data, sales, client-facing teams, and regional stakeholders to define and deliver the capabilities required to scale Open USD globally. You will own the compliance and onboarding product portfolio, including regional expansion of KYB and related controls based on local regulatory, licensing, data, documentation, and risk requirements. You will align global platform standards with market-specific needs while avoiding unnecessary fragmentation.
This role requires an enterprise product leader who can bring structure to ambiguity, make informed trade-offs across growth, risk, control, and client experience, and mobilize cross-functional teams to deliver capabilities that are controlled, auditable, scalable, and commercially practical. The Director will establish governance, communicate decisions and dependencies to senior leadership, and ensure the portfolio is positioned for sustainable global growth.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Responsibilities
As the Director of Product Management – Open USD Compliance and Onboarding, you will:
- Set the global product strategy and multi-year roadmap for Open USD compliance, KYB, onboarding, and partner data capabilities, aligning platform investments with business growth, risk appetite, regulatory obligations, and client needs.
- Lead expansion of compliance and KYB capabilities into new regions by partnering with regional compliance, legal, risk, and business leaders to assess local requirements and translate them into scalable product configurations, controls, data models, and operating procedures.
- Establish a global-to-local product framework that preserves consistent enterprise standards while supporting jurisdiction-specific requirements for entity verification, beneficial ownership, documentation, screening, approvals, data residency, retention, auditability, and ongoing monitoring.
- Own the compliance and onboarding product portfolio, including intake, identity and business verification, case management, approval routing, partner readiness, remediation, periodic review, and lifecycle data management.
- Drive automation and operating-model transformation, replacing manual and fragmented processes with reusable platform services, configurable workflows, decisioning, integrations, and measurable controls.
- Direct market-entry readiness for new regions and partner segments, defining product gaps, regulatory dependencies, launch criteria, sequencing, investment needs, and escalation paths in partnership with regional stakeholders.
- Provide executive leadership across product, technology, compliance, legal, risk, operations, data, sales, and client services, creating shared accountability for roadmap decisions, delivery milestones, control effectiveness, and commercial outcomes.
- Guide engineering and data architecture priorities for onboarding automation, KYB orchestration, third-party integrations, data governance, system-of-record strategy, access controls, observability, resilience, and operational scale.
- Define portfolio governance and decision forums for prioritization, funding, risk acceptance, regulatory change intake, market exceptions, and cross-functional dependency management.
- Develop and maintain a capability model for regional compliance requirements, identifying what can be standardized globally, configured by market, or delivered through local integrations and operational processes.
- Own product outcomes and performance, including onboarding cycle time, KYB completion and approval rates, automation adoption, data quality, control effectiveness, issue reduction, regional launch readiness, client experience, and operating efficiency.
- Represent the portfolio with senior executives and governance bodies, providing clear recommendations on investment, risk, launch readiness, regulatory dependencies, operational capacity, and scaling opportunities.
- Build and develop a high-performing product organization, setting clear direction, coaching product managers and cross-functional leads, strengthening product management discipline, and fostering accountability for end-to-end outcomes.
- Shape the future operating model for Open USD compliance and onboarding, including organizational roles, platform ownership, regional engagement, controls, service levels, vendor strategy, escalation paths, and continuous improvement priorities.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Qualifications
Basic Qualifications
- 10+ years of relevant work experience with a Bachelor’s Degree, OR 13+ years of relevant work experience..
Preferred Qualifications
- 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
- Extensive experience leading digital product portfolios, platform strategies, and multi-year roadmaps in complex, global organizations.
- Demonstrated experience developing compliance, KYB, onboarding, financial crime, identity, risk, or regulated financial-services products at scale.
- Experience expanding products into new countries or regions and translating local regulatory, licensing, documentation, beneficial ownership, screening, privacy, data residency, and record-retention requirements into scalable capabilities.
- Deep knowledge of the cryptocurrency and stablecoin ecosystem, including permissionless blockchain technology, wallets, tokenized money, and the roles of issuers, financial institutions, infrastructure providers, and regulators.
- Strong understanding of banking and payment systems, including cross-border money movement, authorization, clearing, settlement, treasury, liquidity, and financial crime controls.
- Proven ability to influence executives, secure alignment across functions and regions, and make balanced decisions across growth, client experience, technology, operations, compliance, and risk.
- Experience leading cross-functional portfolios through strategy, funding, requirements, architecture, delivery, launch readiness, adoption, and ongoing performance management.
- Strong command of product management and agile delivery practices, including outcome-based roadmaps, portfolio prioritization, requirements decomposition, epics, user stories, acceptance criteria, and release governance.
- Ability to establish governance, operating models, decision rights, escalation mechanisms, and measurable controls for globally distributed products and teams.
- Advanced written and verbal communication skills, including the ability to prepare compelling executive presentations, investment recommendations, product narratives, and regulatory or governance updates.
- Experience developing product talent, coaching teams, and leading through influence across technical and non-technical organizations.
- Ability to work across multiple time zones, support emerging global opportunities, and travel as needed.
- Proficiency with product planning, requirements, workflow, documentation, API testing, and release-management tools such as Jira Align, Jira, process-mapping tools, and Postman or similar platforms.
Preferred Qualifications
- Experience leading global products across payments, money movement, treasury, settlement, digital assets, stablecoins, blockchain infrastructure, wallets, or tokenized money.
- Experience designing configurable KYB, onboarding, case-management, screening, or compliance platforms that support multiple jurisdictions and risk tiers.
- Experience partnering directly with regional compliance, regulatory, legal, privacy, information security, financial crime, and government-engagement teams on market entry or product expansion.
- Experience with developer portals, OpenAPI specifications, Postman collections, SDKs, sandbox environments, API analytics, observability, or client integration tooling.
- Experience designing scalable implementation methodologies, certification processes, partner onboarding models, vendor strategies, or tiered technical and operational support models.
- Familiarity with regulatory change management, control testing, model or rules governance, audit support, and issue remediation in a global regulated environment.
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.