Datacenter IT Operations Manager (ITOM)

Overview

As a Microsoft Datacenter IT Operations Manager (ITOM), you lead and manage a team of individual contributors as well as overseeing data center site services and logistics. This role will give you an opportunity to lead  highly effective team.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I ITOM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Responsibilities: 

• Empowering a culture of safety, security, and compliance in all aspects of datacenter activities 
• Leading and managing a team of high-performing individual contributors and their ongoing talent development 
• Managing and overseeing datacenter site services, logistics, and deployment 
• Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels. 
• Analyzing production operations and initiate corrective actions to ensure operational stability.
• Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion.  
• Learn, live, and coach the One Microsoft culture and values.? Lead through change by bringing clarity, generating energy, and delivering success. 
• Embody our culture and values.

Qualifications

Required Qualifications:

• Colleage/University graduated or equivalent AND 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience
• At least three years’ experience managing physical operations in an IT and/or Critical Environment infrastructure. 
• At least two years’ experience leading and motivating a diverse, technical workforce.
• Willingness to work flexible hours, non-business hours, or other scenarios required by rhythm of the business

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications: 

• Enterprise-level Experience in managing large-scale and complex projects/programs. 
• Working knowledge of audit and compliance requirements in a large global enterprise 
• Proven problem-solving skills, analytical capabilities, data analysis, and attention to detail 
• Proven verbal and written communication and organization skills  
• Able to multi-task and project manage many tasks simultaneously. 
• College or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience  

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.