Consultant, Small Business Banking

Ko Mātou – About Us

Mō te tūranga - About the role

As a Consultant, Small Business Banking within the NZ B&A Portfolio Banking Team, you will support customers to start, grow, and manage their businesses by delivering exceptional service and tailored financial solutions. Through structured customer conversations, you will identify needs, provide or refer appropriate banking, lending, insurance, and investment solutions, and help drive business growth through proactive customer acquisition, retention, and effective pipeline management. You will also role model and consistently demonstrate the ANZ Values in everything you do.

We're evolving the way we support our customers by bringing together personal and business lending expertise within Business & Agri. This approach will reduce complexity, strengthen connectivity across our services, and ensure customers can access the right support more quickly and easily.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent 
Role Location: North Shore, Auckland 
Work Hours: Full-time, Tuesday to Saturday or Sunday to Thursday, including late nights

Ka aha tō rā e kite ai? - What will your day look like?

As a Consultant, Small Business Banking, you will be responsible for:

• Building strong customer relationships through quality conversations and exceptional service.
• Understanding customer needs and recommending appropriate banking solutions.
• Managing customer enquiries, referrals, and leads in a timely manner.
• Guiding customers through their banking journey and delivering positive outcomes.
• Growing and retaining the portfolio through proactive business development.
• Managing lending and solutions pipelines from initial contact to completion.
• Preparing quality loan applications in line with credit policies and delegated authority.
• Ensuring compliance with credit, risk, regulatory, and audit requirements.
• Maintaining high data quality and supporting continuous process improvement.
• Collaborating with colleagues across the bank to meet customer and business objectives.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring:

• Strong customer focus and relationship-building skills.
• Lending and credit experience across business and/or home lending.
• Strong sales, networking, and stakeholder management capabilities.
• Effective time management and organisational skills.
• Experience in Business Banking, supporting lending and transactional banking needs.
• Knowledge of business banking products, policies, procedures, and systems.
• Strong customer needs analysis, financial assessment, and problem-solving skills.
• Ability to manage multiple priorities and deliver positive customer outcomes in a fast-paced environment.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 122033.

Te Rā Ōtinga - Job Posting End Date

28/10/2026, 11.59pm, (NZ)