IT Support Officer

The IT Support Engineer is responsible to support and maintain Nextcare’s IT systems including desktop provision, network infrastructure, and associated software and business applications, in order to provide support to all users within the organization.  The incumbent’s primary responsibility is to ensure a technically-sound working environment to all employees at all times.

What you do

In this role, you will:

• Communicate effectively within the team, and across the organization as a whole

• Provide user support to ensure the effective and timely resolution of technical problems

• Collaborate and follow up with other teams and end-users to resolve incidents and problems

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults

• Document solutions to problems and record them in the IT Knowledge Base

• Provide awareness, guidelines and best practices to end-users against computer systems

• Develop and maintain installation and configuration procedures, user manuals, and guidelines

• Install and configure computer hardware operating systems and applications according to standards

• Keep computer systems running smoothly and ensure users get the maximum benefit from them

• Monitor and maintain computer systems, networks, and data center while ensuring its availability and resiliency

• Maintain and update the register of IT assets and contribute to compliance audits

• Maintain good vendor relationship and coordinate on the purchasing of IT equipment and consumables

• Contribute in IT projects as needed in coordination with business and other IT functions

• Any other duties as reasonably instructed by the post-holder’s manager, consistent with the grade for the placement

What you bring

• Education: University degree in computer science or other relevant discipline

• 3+ years experience in similar role and hands-on technical experience

• Certifications: ITIL, A+, CCNA, Azure fundamentals, O365 are preferable

• Strong IT background and hands-on experience in:

• • • Software: Microsoft Products (Servers management, Applications)    Operating Systems: Microsoft Windows server, Redhat Linux, CentOS

• • Network: Cisco (routing, switching, security)

• • Voice: Cisco (CUCM, UCCX)

• • Storage: HP, EMC, Qnap

• • Virtualization: MS Hyper V, VM Ware

• • Cloud: MS Azure, AWS, Oracle Cloud

• You work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.