Product Management Director
DTCC · Jersey City, United States +2 · 13h ago
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Global Operations, Client Services & Administration group delivers world-class safety and soundness for the global financial services industry. The team provides DTCC’s portfolio of core securities and superior transaction processing and client services support in an environment that minimizes risk and cost while maximizing efficiency.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
The Director, Exchange Traded Fund (ETF) Product Management, will lead DTCC's ETF Clearing business with end-to-end accountability for strategy, product development, commercial growth, client engagement, operational performance, and talent leadership. This leader will define the future vision for DTCC's ETF product, driving innovation and market adoption while ensuring the platform continues to deliver resiliency, capital efficiency, risk reduction, and operational value to market participants. This role requires a leader with deep expertise in Primary Market ETF processing, central clearing, and post-trade market infrastructure. The successful candidate will serve as DTCC's senior representative to clients, regulators, industry associations, and market participants.
The Clearing Product Management Director role is responsible for overseeing and enhancing the safety, resiliency, efficiency, and client experience of DTCC’s day-to-day DTC clearing services (Run the Business pillar). The role provides senior product leadership across the production lifecycle, using data, disciplined governance, strong documentation, and clear accountability to identify emerging risks, manage business impact, and sustain reliable outcomes for clients and the market.
Operating within Equity Clearing & Settlement’s integrated product model, the Director partners closely with Operations, Risk, Technology, Client Services, Regulatory Relations, and Finance, as well as with Product Managers focused on the delivery (Deliver the Business) and strategy (Change the Business) pillars. The role serves as a senior subject-matter leader for the DTCC ETF product team, translating production insights, client needs, controls, incidents, regulatory obligations, and performance trends into prioritized actions and sustainable product improvements.
Your Primary Responsibilities:
- Clearing product leadership: Provide end-to-end product oversight for DTCC clearing services and related capabilities, with a strong understanding of ETF primary market end-to-end processing, including PCF construction and distribution, intraday activities including order placement and confirmation, critical cutoffs, end-of-day processing, and downstream dependencies.
- Production health and service performance: Monitor volumes, service levels, exceptions, client impacts, incidents, recurring defects, and operational trends; use data to expose issues early, establish accountability, and drive timely resolution.
- Risk, controls, and resiliency: Partner with Operations, Risk, Technology, and control functions to maintain a sound control environment, address findings and vulnerabilities, strengthen recovery and contingency readiness, and support applicable regulatory and resilience obligations.
- ETF domain stewardship: Apply knowledge of ETF primary market processing, including relevant controls, liquidity mechanisms, and risk-management practices, to assess business impacts and support safe, efficient market outcomes.
- Incident and problem management: Act as a senior Product Management lead for significant production events, coordinating impact assessment, stakeholder communication, root-cause follow-through, remediation, and lessons learned.
- Client and industry experience: Maintain a client-centric perspective across daily service management; engage with clients and internal client-facing teams to understand issues, communicate impacts, and identify opportunities to improve transparency, usability, and service quality.
- Change intake and prioritization: Convert production insights, client feedback, risk items, regulatory needs, and operational pain points into clearly defined enhancements; partner with Deliver the Business and Change the Business to sequence work and ensure appropriate ownership and execution.
- Release and operational readiness: Represent Run the Business in release planning, testing, implementation, and readiness reviews; confirm that procedures, controls, communications, training, support models, and escalation paths are complete before production deployment.
- Governance and management reporting: Prepare clear, data-driven materials for leadership and governance forums, providing transparent views of service health, risks, issues, decisions, dependencies, and recommended actions.
- Financial and capacity management: Contribute to annual planning, budgeting, resource prioritization, vendor oversight, and cost management for the Clearing product portfolio.
- Cross-functional leadership: Break down silos and align global teams across Product, Operations, Technology, Risk, Legal, Compliance, Finance, and Client Services around shared outcomes.
- People leadership: Lead, coach, and develop product professionals; set clear expectations, promote accountability and sound judgment, and foster a culture of collaboration, continuous improvement, and client focus.
Qualifications:
- Minimum of 10 years of related experience in product management, securities processing, market infrastructure, financial services operations, or a comparable discipline, with progressively increasing responsibility.
- Bachelor’s degree preferred or equivalent experience.
- Substantial knowledge of the U.S. securities trade lifecycle and post-trade processing, with strong expertise in ETF products.
- Direct experience with DTCC clearing and settlement services infrastructure is required.
- Expertise in ETF transaction flows, with a deep understanding of the Authorized Participant (AP), Market Maker (MM), Agent Bank, and Fund Sponsor ecosystem; creation and redemption mechanics; and capital markets infrastructure.
- Deep understanding of creation and redemption baskets, custom baskets, and cash vs. in-kind transfers.
- Familiarity with SEC Rule 6c-11, Authorized Participant Agreements (APAs), and transfer agent procedures.
- Demonstrated experience managing production services in a highly regulated, high-availability environment, including operational risk, controls, resilience, incident response, and root-cause remediation.
- Proven ability to use metrics, trend analysis, and structured problem solving to identify risks, assess client and business impacts, make decisions, and drive measurable improvements.
- Demonstrated success translating operational, client, risk, or regulatory needs into clear product requirements, priorities, and sustainable solutions.
- Strong understanding of product lifecycle management and the interaction among Run the Business, delivery, and longer-term strategic change.
- Ability to influence senior stakeholders and make sound decisions across Product, Operations, Technology, Risk, Legal, Compliance, Finance, and client-facing organizations.
- Executive-level written and verbal communication skills, including the ability to convey complex clearing issues, risks, and recommendations clearly and concisely.
- Experience leading cross-functional and global teams through complex issues, competing priorities, and time-sensitive events.
- People leadership experience, with a record of developing talent, setting clear accountability, and fostering a collaborative, client-centric, and continuous-improvement culture.
Talents Needed for Success:
- Accountability and ownership: Own outcomes, follow through on commitments, and maintain disciplined documentation and governance.
- Operational and risk mindset: Protect production stability while balancing client value, efficiency, controls, and sustainable change.
- Data-driven decision-making: Ground recommendations in evidence, trends, and clearly articulated business impact.
- Clearing expertise: Understand the mechanics, controls, dependencies, and participant impacts of DTCC clearing.
- Client-centric leadership: Begin decisions with how they create value for or affect clients and the broader market.
- Collaboration and influence: Build alignment across organizational boundaries and communicate with clarity during both routine governance and high-pressure events.
- Strategic thinking and product innovation: Identify and assess market opportunities, translate insights into an actionable product vision, and lead the development of the next generation of clearing capabilities.
- Continuous improvement: Challenge the status quo and identify opportunities to simplify, automate, strengthen controls, and improve the product and client experience.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.