Senior Solutions Engineer
Gen Digital · New York, United States · 12h ago
About Gen
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
About the Role
As a Senior Solutions Engineer, you’ll lead technical solutioning for complex partner engagements, working closely with Sales, Partner Success, Product and Engineering to turn partner needs into clear, practical solutions. You’ll bring strong technical judgment and consultative skill to important opportunities, contribute to solution approaches for emerging verticals, and help improve the tools and practices the Solutions Engineering team uses. You’ll lead discovery, design and demonstrations for challenging use cases, share partner insights with Product, and help peers strengthen their technical and partner-facing work. As a senior client-facing member of our commercial organization, you’ll help accelerate adoption of our embedded marketplace infrastructure.
Key Responsibilities
Lead technical solutioning for complex partner engagements, coordinating with internal teams and following through on agreed commitments.
Contribute to solution narratives and architectural approaches for new verticals and emerging use cases, adapting established patterns and identifying where new approaches may be needed.
Help improve scoping practices, engagement models, templates and other reusable materials in partnership with the Solutions Engineering team.
Travel with Sales and Partner Solutions for important prospect and partner meetings, bringing hands-on technical expertise and sound judgment to in-person discussions.
Lead discovery and solution design for strategic opportunities, working with team leadership to balance priorities across engagements.
Design and personally demonstrate complex solutions, tailoring the discussion to partner needs and going beyond standard product walkthroughs where appropriate.
Share technical and consultative best practices with Solutions Engineering peers and help maintain a high bar for partner communication.
Create and maintain useful internal and external documentation, including implementation guidance and best-practice materials.
Capture partner feedback and communicate its context and impact to Product, helping inform roadmap discussions and prioritization.
Build alignment among partners, Sales, Partner Solutions and Product on solution direction for complex or ambiguous engagements; raise key tradeoffs and risks to the appropriate stakeholders.
Represent the Engine’s technical capabilities with partner and internal stakeholders, and participate in industry events as appropriate.
Identify potential expansion opportunities and delivery risks across assigned engagements, and share recommendations on where Solutions Engineering support can have the greatest impact.
About You
5+ years of experience in sales engineering, solutions architecture, solutions engineering, technical account management or a similar role. Experience in FinTech or enterprise technology is preferred.
A track record of leading complex partner or customer engagements, including situations where requirements are evolving or not fully defined.
Experience shaping solution approaches for new verticals or emerging use cases, while knowing when to build on established integration patterns.
Experience mentoring peers or sharing practices that improve the work of other technical or pre-sales professionals.
Ability to travel regularly for in-person partner visits, including important engagements that benefit from senior technical representation.
Proficiency translating technical concepts for technical and executive audiences, including in ambiguous or unscoped situations.
Experience contributing to scoping frameworks, playbooks or engagement models that make team delivery more consistent and scalable.
Excellent communication and interpersonal skills, with the ability to build rapport with senior client and internal stakeholders.
Sound judgment about when to involve technical resources to resolve partner blockers and accelerate time to activation.
Detail-oriented problem solver who is comfortable working through ambiguity and collaborating across teams.
What’s next
Recruiter Phone Screen
Hiring Manager Interview
Cross-functional Interviews
Technical Interview
Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.