Head of IT - GIFT

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Business Description:

Our GCIO organisation plays a critical role for the bank. This team partners with our businesses to build the platforms, systems, and products that our customers use every day. This team keeps people’s money and data safe, and is at the forefront of driving innovation for our businesses, customers, and colleagues.

Role purpose

The Technology Country Management role is accountable to the Regional CIO for in-country business relationships, execution of global and regional Technology strategy, and management/oversight of local execution, change portfolio, and Technology services within the country.

This role provides end-to-end leadership across engineering, delivery, governance, regulatory engagement and audit readiness—ensuring Technology outcomes are secure, resilient, compliant, and aligned to business priorities.

Key responsibilities

Country Technology leadership & stakeholder management

• Provide in-country oversight and coordination for Technology services and business relationships, managing resources across multiple Technology disciplines.
• Act as the senior Technology point of contact for country stakeholders, ensuring priorities, risks, and dependencies are clearly understood and managed.
• Attend relevant COO-chaired governance committees, leading key Technology discussions and driving decisions to closure.

Strategy execution & roadmap ownership

• Drive and implement the Technology strategy defined by the Group CIO, GB/GF CIOs, Technology Function Heads and Regional CIO—translating it into an executable country plan.
• Develop and maintain the Country Technology roadmap, covering all relevant GB/GF and Technology Function activities, aligned to business objectives and regulatory expectations.
• Ensure local demand is clearly articulated into global portfolios, with the right data to enable prioritisation and investment decisions.

Regulatory engagement, audit management & control assurance

• Maintain strong relationships with relevant regulators and government stakeholders, supporting the Regional CIO and country leadership in regulatory engagement.
• Face regulators as required: present Technology strategy, control posture, resilience, cyber/operational risk management, and remediation progress with clear, evidence-based narratives.
• Lead Technology responses to internal audit, external audit, and regulatory examinations: coordinate walkthroughs, evidence packs, management responses, and closure plans.
• Ensure audit findings and regulatory observations are remediated on time with clear ownership, milestones, and sustainable control improvements.

Engineering leadership (Cloud, API, DevSecOps, AI)

• Provide strong engineering oversight across modern technology stacks, including:
  
  Cloud engineering (architecture, security, resilience, cost governance)
  API platforms/integration (design standards, lifecycle management, reliability)
  DevSecOps (CI/CD, automated testing, security scanning, policy-as-code, release governance)
  AI/ML enablement (responsible adoption, model risk considerations, data controls, secure deployment patterns)
• Ensure engineering practices meet enterprise standards for security-by-design, reliability, observability, and operational resilience.
• Oversee application development, remediation, and service management for non GB/GF CIO-owned solutions/services (where applicable).

Portfolio, programme & project management (large change portfolio)

• Provide management and oversight of the country change portfolio, including prioritisation, sequencing, dependency management, and benefits tracking.
• Lead governance for a large portfolio of programmes and projects, ensuring delivery discipline across scope, schedule, budget, risk, and quality.
• Drive consistent delivery reporting (RAID, milestones, financials, resource plans) and intervene early to unblock delivery issues.
• Ensure change governance supports safe delivery (release controls, change approvals, incident learnings, post-implementation reviews).

Service management, incident leadership & operational resilience

• Provide full oversight and advice on Technology issues in-country, including resolution of critical incidents and coordination of key deployments.
• Own end-to-end development and running of non GB/GF CIO-owned country Technology services, including problem management and change governance to ensure service quality.
• Strengthen operational resilience through improved monitoring, capacity planning, DR readiness, and continuous service improvement.

Financial, resource & people leadership

• Own direct cost and headcount management for country teams, including annual planning and forecasting.
• Lead people change activities (including restructuring where required) in partnership with HR and in line with local requirements.
• Build a high-performing culture with clear objectives, talent development, and strong accountability.

Skills and experience (requirements)

• Senior Technology leadership experience in a regulated environment, with proven delivery of country-level execution and service oversight.
• Demonstrated experience facing regulators and managing audit/exam activities, including evidence preparation and remediation closure.
• Strong engineering depth across Cloud, APIs, DevSecOps and modern software delivery practices; working knowledge of AI/ML delivery and governance.
• Proven capability managing a large portfolio with strong programme and project management discipline (multi-year roadmaps, complex dependencies, multiple stakeholders).
• Excellent communication and executive presence—able to translate complex technical topics into clear business and regulatory outcomes.
• Strong governance mindset: risk management, control ownership, operational resilience, and service management.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

Pro-Tip: Familiarity with AI-enabled tools is an advantage.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India