Securities Services – Client Solutions Manager – Associate

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Join a team where your expertise in project management makes a real impact. At JPMorgan Chase, you’ll collaborate with a diverse client base and drive initiatives that matter—for our clients and the firm.

As a Client Solutions Manager, you will manage the implementation of new and incremental business for Securities Services within JPMorgan’s Commercial & Investment Bank (CIB). You’ll work with a wide range of clients, including Asset Managers, Hedge Funds, Private Equity Funds, Pension Funds, Government Sponsored Enterprises, Banks, Broker Dealers, and Insurance Companies. Your role will span all Securities Services products, from single product implementations to complex, multi-entity deals, ensuring seamless delivery and high client satisfaction.

Job responsibilities:

• Lead execution of key implementation projects, managing resources across multiple locations and disciplines
• Drive client requirements gathering, propose and influence target solutions
• Collaborate with internal partners to design, document, and secure sign-off on scope and solutions
• Develop and manage project delivery plans
• Facilitate negotiation of client legal agreements
• Execute plans with robust governance and reporting
• Actively mitigate and manage project risk, coordinate timely resolution of issues
• Manage scope containment and change management
• Motivate virtual teams across locations and disciplines
• Conduct post-implementation and production satisfaction reviews
• Prioritize, track, and report on all projects in the pipeline
• Ensure compliance with all controls and procedures
• Own project communication to internal and external stakeholders
• Deliver high levels of internal and external client satisfaction
• Contribute strategies for excellent client experience
• Drive internal team and department-wide initiatives
• Influence senior executives at key clients

Required qualifications, capabilities, and skills:

• Working knowledge of Securities Services products (Custody, Fund Accounting, Fund Admin, Hedge Funds Services, Private Funds Services, Investment Analytics, Compliance, ETFs, IMOS, Trading Services, Prime Custody, Fusion)
• Project and program management skills
• Highly structured and methodical execution
• Clear, articulate, and concise communication
• Client-facing skills
• Ability to influence and collaborate with multiple internal disciplines
• Presentation skills
• Risk identification and resolution
• Ability to systematically remove ambiguity
• Relationship skills—integrity, intelligence, problem solving
• Ability to work well in an evolving environment

Preferred qualifications, capabilities, and skills:

• Bachelor’s degree
• 3+ years in Financial Services, particularly Securities Servicing
• 2+ years in a client-facing project management role or commensurate experience