Senior Technology (Gen AI) Delivery Manager

Company:

Marsh

Description:

We are looking for a Senior Technology Delivery Manager to join the OW AI Program (Quotient Inside), Oliver Wyman’s internal AI transformation program focused on making OW an AI-native firm by end of 2027. This is a senior, high-impact role that acts as the deputy of the Build Team Workstream Lead, owning the operational, technical governance, and cross-functional coordination layer of the Build team; managing major third-party AI tool onboardings end-to-end; and providing continuity of Build team leadership when the Build Team Workstream Lead is absent. The Senior Technology Delivery Manager will work closely with OWG Tech, Marsh Tech, the Build team’s AI PMs, and Product Strategy PMs to keep the AI program operating at pace, removing blockers, managing the daily operational queue, owning the consultant and business lead demand pipeline, and standing in for the Build Team Workstream Lead when required.

Senior Technology (Gen AI) Delivery Manager

We will count on you to:

• Support recurring governance forums, including the Weekly Architecture Review Board, by coordinating agendas, materials, attendees, and follow-up actions
• Turn technical discussions into executive-ready decision records, meeting summaries, action registers, and approval documentation
• Track ownership, progress, risks, security requirements, cost considerations, and approval conditions through to closure
• Support third-party AI vendor onboarding, access requests, rollout activity, and operational escalations across ServiceNow, SharePoint, and intake workflows
• Produce program reporting and keep the daily operational queue moving so access approvals, onboarding tickets, and routine requests do not stall

What you need to have:

• 4+ years of experience in technology delivery, governance, PMO, or technology operations roles
• Bachelor’s degree or equivalent experience in technology, computer science, or a related field
• Experience supporting technology governance or architecture review processes in a complex enterprise environment
• Strong ability to translate technical discussion into clear, executive-ready documentation
• Proven coordination skills with the ability to manage a high-volume operational queue and follow through without dropping items
• Experience with technology onboarding, compliance, or access management processes, and comfort working through security and procurement reviews
• Working knowledge of ServiceNow or similar reporting and ticketing tools
• Excellent verbal and written communication skills in English, with confidence engaging senior stakeholders and technical teams

What makes you stand out:

• Experience in a consulting or professional services environment
• Working knowledge of Marsh or Marsh infrastructure and processes
• Exposure to AI tools and platforms, large language models, AI governance frameworks, or enterprise AI onboarding
• Familiarity with SIEM, OKTA, SCIM, or similar enterprise security and identity tools
• Experience in Agile delivery environments, including sprint ceremonies, backlog management, and ADO or similar tools

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $133,900 to $267,700.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.