Senior Engineering Manager, Commerce

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

We're hiring a Senior Engineering Manager to lead engineering teams in Commerce. You'll build and run strong teams, own delivery for products that shoppers at hundreds of brands use every day, and help decide what we build next.

This is a leadership role first, but it isn't a hands-off one. You'll stay close enough to the code to make good technical calls and review designs and pull requests credibly, and you'll jump in and build when the team needs it. If you've drifted away from the technical side of the job, this isn't the role for you.

Much of Commerce is zero to one. We launch new products, learn what works with real merchants, and scale what does. That takes a startup mindset: move fast, make decisions with incomplete information, get something real in front of customers quickly, and then make it great.

Why Commerce

Commerce is Stord's newest and most strategic group, and it's where we're building the next generation of Stord software. We own the shopper's experience from checkout through delivery: the delivery promise at checkout, order tracking, proactive notifications, returns, and shipment protection. It's the part of Stord that shoppers actually see, and it's how our merchants earn their customers' loyalty.

What makes Commerce different is what sits underneath it. Most commerce software stops at the screen and guesses about everything after the order is placed. Ours runs on top of the network that actually picks, packs, and ships those orders. That gives us real operational data to build with, so a delivery date can be a promise instead of an estimate, and a tracking page can know what's really happening with an order.

Much of what we're building is brand new, and we're building it with AI from the start.

Why This Role

• You'll lead engineering on the part of Stord that shoppers actually see, built on real data from the fulfillment network underneath it.
• You'll have a real voice in product direction. We expect engineering leaders to challenge the roadmap, push back on the wrong solution, and bring ideas of their own.
• You'll help set how Stord builds with AI, not just adopt what someone else decided.
• You'll build new products from scratch, with the backing of a company that already runs over $10 billion of commerce a year.

What You'll Do

People Leadership

• Own the full people lifecycle for your teams: hiring, 1:1s, performance management, and career development
• Build teams of product-minded engineers who own outcomes, not tickets
• Give direct feedback, act early on performance, and grow engineers into bigger roles

Product and Customer

• Partner with Product and Design as an equal in deciding what to build, challenging assumptions and bringing your own point of view to the roadmap
• Stay close to customers: talk with merchants, watch how shoppers use what we ship, and bring what you learn back to the team
• Own outcomes after launch, measuring whether what we built actually changed things for merchants and their shoppers

Zero to One Delivery

• Take new products from idea to launch quickly, cutting scope to get something real in front of customers and iterating from there
• Set delivery goals and keep a predictable cadence without burying the team in process
• Make clear calls on trade-offs between speed, scope, and quality, and explain the "why"

Hands-On Technical Leadership

• Engage credibly in architecture, design reviews, and code reviews across TypeScript services and React front ends
• Get hands-on when it matters: prototype a new idea, unblock a critical path, or help during an incident
• Own the reliability of what your teams run, from monitoring to incident response to root-cause fixes

AI-First Engineering

• Lead how your teams build with AI coding agents, from requirements through planning, coding, testing, and deployment
• Push Stord's AI engineering practices forward: share what works across teams, set the quality bar for AI-assisted work, and make sure engineers keep their own technical judgment
• Help shape how AI shows up in Commerce products, for shoppers and for the merchants who use them

What We're Looking For

Required

• 8+ years of software engineering experience, including 3+ years managing engineers directly: hiring, performance reviews, feedback, and career development
• Strong engineering fundamentals. You can engage credibly in design discussions, code review, and architecture decisions, and you still build when it's needed
• Experience with modern web development, ideally TypeScript, Node.js, and React
• A track record of taking products from zero to one: launching something new, learning from customers, and iterating quickly
• Hands-on experience with AI coding agents (Claude Code, Cursor, or similar), and experience leading a team's adoption of them while holding a high quality bar
• A production mindset. Reliability, monitoring, and failure modes are part of how your teams build, not an afterthought

Required Soft Skills

• Customer Obsession: You start with the merchant and the shopper, and you measure success by what changes for them.
• Product Ownership: You care deeply about the product your team builds. You have opinions about what it should be, and you hold your team to them.
• Healthy Pushback: You challenge plans, priorities, and specs when they're wrong, with evidence. Once a decision is made, you commit to it.
• Bias for Action: You move fast with incomplete information and know when something is good enough to put in front of customers and learn from.
• Delegation & Multiplication: You scale through people, not heroics. You also aren't above doing the work yourself when the team needs it.
• Strong Communication: You communicate clearly with engineers, PMs, and executives, and you translate technical complexity into business language and back.

Strongly Preferred

• Consumer commerce experience: checkout, payments, cart, order tracking, notifications, returns, or the Shopify app ecosystem
• Startup or high-growth experience, especially building new products from scratch
• Experience managing multiple engineering teams

Nice to Have

• Experience shipping LLM-powered features in production
• Background in logistics, fulfillment, or e-commerce operations
• Experience with GCP, event-driven architectures, or message streaming (Kafka, Redpanda, or similar)
• Elixir/Phoenix familiarity