Email Operations Manager
ZoomInfo · Vancouver, United States +1 · 11h ago
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.
You will own the infrastructure that keeps ZoomInfo's enterprise email delivery fast, trusted, and secure. As part of the Email Marketing Operations team, you will be the technical backbone behind every sending domain, authentication record, and mail routing decision we make. If you thrive on turning messy email-infrastructure problems into durable, well-documented fixes, this role gives you full ownership of that mission.
What You'll Do
- You will configure and maintain enterprise email infrastructure, including sending domains, mail routing, relays, IPs, and vendor integrations.
- You will own sender authority and authentication controls, managing SPF, DKIM, DMARC, and related sender domain rights, and will document and apply standards that future-proof our setup against issues.
- You will partner with internal deliverability specialists to monitor delivery and reputation signals, investigate authentication, integration, and routing failures, and lead root cause analysis and remediation.
- You will partner with Security, IT, and DevOps to support new mail stream setups, integrations, migrations, and operational controls related to email delivery.
- You will collaborate with specialists to improve monitoring, analysis, and reporting of throughput and bounces, applying meaningful classification and building repeatable workflows through automation and sound change management.
- You will prioritize incoming email-infrastructure requests, balancing the sending needs of the business with technical risk and long-term reliability.
- You will coordinate technical changes across multiple teams, using tools like Jira and Slack to document decisions and keep stakeholders aligned.
What You Bring
Must-Have:
- Bachelor's degree in a technical or related field, or equivalent professional experience.
- 4+ years of hands-on email experience, with ownership of email infrastructure.
- 2+ years experience administering a Google Workspace environment at an administrative level (this role does not own Google Workspace, but must operate within those administrative privileges).
- Proven experience working with managed DNS, email authentication, SMTP, mail flow, reputation management, bounce handling, and deliverability troubleshooting.
- Ability to explain technical risk clearly, prioritize competing requests, and build reliable documentation and processes.
Preferred:
- Experience building integrations using API and endpoint technology.
- Experience applying AI tools or building AI agents to speed up large-scale data analysis, automate routine work, or improve operational quality.
- Experience operating within a large enterprise or publicly traded company.
- Professional Google Workspace Admin Certification.
- Recent experience as a Proofpoint administrator.
- Comfort working in Snowflake, BigQuery, or equivalent data platforms.
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Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
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ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.