Head of Product & Proposition

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

Transaction banking is at the core of ANZ’s 2030 strategy and will play a critical role in ANZ's future success. A compelling merchant payments proposition is key to our ambition of becoming the transactional bank of choice for our customers in all segments and extending our leading position in payments.

ANZ has purchased 100% of the shares of it’s prior joint venture, ANZ Worldline and in parallel, is working towards a compelling future state so we can offer our customers a more connected banking experience and better support their evolving needs.

As the Head of Merchant Product and Proposition, you will be accountable for leading the design and ongoing management of the Merchant Products and Propositions servicing our customers from small business all the way through to Australia’s largest institutions. This enterprise-level role will lead a team supporting ANZ’s Business and Institutional divisions. You will also manage the complexity of designing and delivering strategic partnerships with external providers to create tailored customer propositions, while sharing accountability for the product’s overall profit and loss performance.

Role Location: Sydney or Melbourne

Role Type: Permanent, Full-time

What will your day look like?

As the Head of Product and Proposition, you are accountable for:

• Managing the merchant product and proposition strategy, ensuring ANZ delivers competitive, customer-focused, and commercially sustainable payment acceptance solutions across customer segments.
• Owning the end-to-end merchant product portfolio and roadmap, prioritising initiatives that enhance customer experience, digital capabilities, product competitiveness, and business performance.
• Leveraging customer insights, market trends, and industry knowledge to develop propositions that support customer acquisition, retention, and growth.
• Establishing strong product governance, ensuring compliance with product lifecycle, risk, regulatory, conduct, and customer outcome requirements.
• Partnering with internal stakeholders and external ecosystem partners, including schemes, fintechs, technology providers, and processors, to develop and commercialise innovative merchant acquiring solutions.
• Managing a high-performing team while driving product delivery, continuous improvement, market competitiveness, and strategic decision-making through stakeholder engagement, performance reporting, and customer-focused leadership.

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Deep experience in merchant acquiring, payments, transaction banking or financial services, with a strong understanding of merchant products, payment acceptance, settlement, scheme economics and customer needs across small business, commercial, corporate and institutional segments.
• Proven product and proposition leadership experience, including product strategy, roadmap ownership, proposition development, lifecycle management, customer value proposition design and commercialisation of new or enhanced products.
• Strong understanding of customer segments, industry verticals, merchant operating models and segment-specific payment needs, with the ability to translate insights, market trends and portfolio performance into differentiated propositions.
• Demonstrated experience establishing and operating product governance frameworks, including product ownership, approval pathways, lifecycle reviews, issue management, risk and control settings, regulatory obligations and customer outcome oversight.
• Experience working with Market Management, Distribution, Operations, Technology, Risk, Legal, Compliance, Finance and Marketing teams to bring together cohesive, scalable and customer-centred experiences across channels and segments.
• Strong ecosystem and partner management capability, including experience working with schemes, gateways, processors, technology providers, fintechs, vendors or industry partners to build out customer propositions and merchant capability.
• Senior stakeholder leadership experience, with the ability to influence executive decisions, align cross-functional teams, manage trade-offs and communicate product performance, customer outcomes and investment priorities clearly.
• People leadership experience, including building capability, establishing effective operating models, developing talent and embedding a strong performance, customer-focused and collaborative culture.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d be keen to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 125964.

Job Posting End Date

27/10/2026, 11.59pm, (Melbourne Australia)