DESK Consultant, Perth CBD
Commonwealth Bank · Perth, Australia · 1d ago
- Help shape the technology experience for thousands of colleagues across CBA
- Join a highly visible, customer-focused support team where no two days are the same
- Build your technical support capability while making a real impact on colleague experience
- 6-Month Maximum Term Contract / Internal Secondment Opportunity
See Yourself in the team
The technology division delivers the Group’s world leading information technology capability. The End User Experience Platform are committed to ‘Driving better experiences for our colleagues'. They are responsible for enabling our colleagues to work securely from any device, anytime, anywhere.
DE?K are a dedicated group of tech specialists within our End User Experience team who look after all IT support needs for our CommBank campus sites.
Do work that matters
In this secondment/ Max Term Contract role, you will be responsible for ensuring the continuity of technology services by providing timely, high quality IT solutions to our colleagues. You will work collaboratively to identify and drive service improvements on planned and reactive maintenance as well as driving process improvement initiatives.
This position will develop your ability to build strong relationships with colleagues at all levels. You will get the opportunity to ensure the expedited and fit for purpose planned and reactive maintenance of technology tools and services are delivered for our staff.
Your skills and experience
You will be an experienced technical support specialist, guided by ITSM best practice principles. Your excellent communication, interpersonal and stakeholder management skills will be key to your success in this role.
In your skills toolkit, we'd be keen to see;
- Level 1/ Level 2 Tech support experience for: Windows and MacOS, VPN Solutions, iOS platforms
- General IT knowledge with a passion for learning new technologies
- Demonstrated ability to maintain composure in high velocity situations
- Ability to navigate through ambiguity to gather relevant information and deliver informed, risk sensitive and evidence based solutions
- Proactive approach to problem solving and task management
- Excellent organisation and time management skills with the ability to prioritise effectively, and the flexibility to pivot as required
This role is based in Perth and requires onsite attendance Monday to Friday from 8:00am to 4:30pm, providing direct support to colleagues and ensuring a high-quality technology experience.
What's in it for you
- An inclusive, and collaborative team led by a true advocate for the team
- Excellent career progression opportunities
- Limitless learning, personal and professional development opportunities
- Competitive remuneration with performance based bonus incentives
- Enviable employee benefits across banking, health and education
Ready to put your technical skills and customer service expertise to work in a role where you'll make a real impact every day? Apply now and help us deliver exceptional technology experiences for our colleagues.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.