Lead Technical Program Manager- Chief of Staff

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

Product Management Business Enablement and Transformation (BET) Team Description

PM BET is the team within Core and Foundational Platforms that drives execution, operating cadence, portfolio and vendor governance, organizational effectiveness, and talent priorities across a global engineering-led infrastructure organization.

The team partners closely with PM leadership, Product Management, Client Solutions, and line-of-business stakeholders to improve execution discipline, strengthen efficiency, and translate strategy into coordinated outcomes across the platform domain.

Job Responsibilities:

• A trusted confidant and partner to the PM domain leader, balancing ideas and operational strategies, provide wide ranging perspectives, and sharing thematic feedback.
• Ensure the leader is effectively prepared for sessions / internal processes (e.g. Monthly Business Review) that require additional due diligence and preparation. This requires topic ownership, challenging peers, and effective storytelling.
• In partnership with engineering leads and product owners, drive the Book of Work for engineering teams to be aligned to OKRs and track deliverables to an integrated roadmap.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.
• Corporate function partnership (primarily HR, Finance & Business Management), and preparing necessary communications into the organization.
• Ownership of resource management, tracking HC and financials to budget and maintaining organizational hygiene in respect to firmwide guidance
• Create, improve and maintain cadenced processes to ensure successful and consistent execution of deliverables. Eliminate toil where opportunity arises.
• Prepare and deliver data-driven recommendations and supporting materials to support executive and key stakeholder decisions. 
• In partnership with HR, run talent management sessions and promotion radar reviews.

Required qualifications, skills, and capabilities

• 6+ years of experience in program/project/technology management, consulting, operations, or a combination of these
• Excellent verbal and written communication skills with the ability to collaborate and work with senior leaders.
• Strong in Resource Management; Technological, Organizational and/or Operational Change Management; Portfolio Management; Conflict Resolution; Negotiation; Risk and Controls; and Partnership and Influence
• Experience taking complex and ambiguous information and refining it into meaningful content and clear action plans. 
• Ability to establish and build strong relationships and partnerships across cross-functional teams.
• Ability to influence, organize, and direct people across various seniorities, teams, and departments.
• Commitment to diversity, ethical, accountable, and transparent leadership
• Desire to take on increasing management responsibility and project/program ownership.
• Strong data analysis and presentation skills with proficiency in MS Excel and PowerPoint