Advisory Pre-Sales Solution Consultant - Enterprise

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Location: Sydney or Melbourne

Why ServiceNow

AI is changing how enterprises run, and ServiceNow is where it gets put to work. Our platform connects people, data, workflows and AI agents across the whole organisation, so customers get outcomes, not just insights. We're a team that stays hungry and humble, wows customers, creates belonging and wins together.

About this role

Great ideas don't win Enterprise deals. Great ideas you can see working do.

As an Advisory Presales Solution Consultant, you'll work alongside account teams to help some of Australia's biggest organisations solve real business problems on the ServiceNow AI Platform. You'll guide customers from the first conversation to confident decisions, and you'll have the room to try bold ideas, learn fast and make an impact that shows.

What you will do

• Wow our customers: Dig into the challenges behind transformation, efficiency, regulation and resilience, and shape solutions that deliver measurable outcomes.
• Build to show, not tell: Use ServiceNow's own tools to create live, tailored demos and prototypes that bring a customer's scenario to life. Skip the slide deck, and let the platform do the talking.
• Advise executives: Hold regular conversations with senior leaders and help them define outcomes and business value.
• Shape strategy: Partner with sales colleagues on account and contribute to opportunity planning.
• Experiment with AI: Prototype AI and agentic workflows, test what's possible and show customers where it can take them.
• Lead proofs of value: Run POV and POC cycles, and respond to RFIs and RFPs.
• Win as a team: Work across Sales, Product, Professional Services and partners, and hand over well so customers are set up for success.
• Stay hungry: Keep up with product releases, roadmaps and the competitive landscape, and share what you learn with your peers.
• Represent ServiceNow: Speak at executive briefings, events and webinars.

Qualifications

What you bring

• Experience in presales, consulting, solution architecture or a similar hands-on role in enterprise technology
• Confidence engaging senior stakeholders and a knack for storytelling, strong demonstration and presentation skills
• A love of building: you're happiest when you're making something work and showing someone what it can do
• Hands on experience with AI, automation or low code tools, and an interest in the evolving AI landscape
• Real curiosity and a low ego, always learning mindset. You don't need to know the platform yet, but you'll want to learn it fast
• The ability to translate business needs into clear, compelling solutions
• A collaborative style that lifts the people around you
   

Desirable

• ServiceNow, platform, workflow & ITSM experience
• Industry knowledge in key Australian sectors such as financial services, government, telco, resources or retail

Create belonging

We do our best work when people bring different backgrounds, perspectives and ways of thinking. If you don't tick every box but you're curious, energetic and keen to build, we'd love to hear from you.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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